Senior Service Coordinator

Lynx Employment Services; Oldham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A service coordination company in the United Kingdom is looking for an experienced Senior Service Coordinator to support operations and coordinate service delivery. The role involves overseeing daily activities, ensuring compliance with safety regulations, and providing exceptional customer service. Proactive communication and operational coordination are key to success in this position, contributing to a motivated workforce. The ideal candidate will engage with teams effectively and foster a culture of safety and continuous improvement.

Responsibilities

• Oversee daily service activity and work allocation across vehicles.
• Ensure safety compliance and promote a zero-harm culture.
• Provide guidance and support to drivers and frontline colleagues.

Skills

Proactive communication

Operational coordination

Issue resolution

Job description

We are seeking an experienced and proactive Senior Service Coordinator to support the Operations Manager and take responsibility for the day-to‑day coordination of service delivery for our client. This is a key operational role, ensuring services are delivered safely, compliantly and to a consistently high standard, while providing a first‑class customer experience.

You will oversee daily service activity, including dynamic allocation of work across vehicles and routes, proactive customer communication, and close liaison with drivers throughout the day. You will play a vital role in engaging and supporting frontline colleagues, resolving issues in real time and driving continuous improvement across the service.

Key Responsibilities People & Safety

Work in partnership with the Quality, Health, Safety and Environmental (QHSE) team to ensure safety remains the number one priority and an active risk culture is maintained

Promote and embed a zero‑harm safety culture

Ensure legal and regulatory compliance on site, including Working Time Directive (WTD) and transport compliance

Provide guidance, support and direction to drivers and colleagues, including task allocation, performance monitoring and issue resolution

Lead by example, supporting an engaged, motivated and high‑performing fr…