Senior Service Architect - Policing IT & Managed Services

WebHosting; Greater London; Híbrido; GBP 90.000 - 120.000; Tempo integral

Resumo da vaga

Telefónica Tech UK&I seeks a Service Architect to support and design IT services for policing sector initiatives. You will act as the main interface between the customer and Telefónica Tech, guiding service architecture across ITIL, DevOps and runbooks.

You will work with delivery teams on new projects, defining standards and ensuring effective service delivery and continuous improvement. Prior experience in enterprise IT services is essential.

Qualificações

• Experience in a Service Architect role within enterprise IT.
• Proven ability to design, implement and deliver managed services.
• Experience aligning ITIL processes with service delivery in complex environments.

Responsabilidades

• Support, design and transform IT services within policing sector initiatives.
• Lead design and implementation of managed service operations and runbooks.
• Bridge customer needs with internal/external IT suppliers and ITIL processes.
• Collaborate with program teams to plan transfers to new service designs.

Conhecimentos

ITIL Qualified

Service Architecture

Enterprise IT

Agile & DevOps

Stakeholder Mgmt

Formação

Bachelor's degree or higher

Ferramentas

TOGAF

Descrição da vaga

Telefónica Tech UK&I seeks a Service Architect to support and design IT services for policing sector initiatives. You will act as the main interface between the customer and Telefónica Tech, guiding service architecture across ITIL, DevOps and runbooks.

You will work with delivery teams on new projects, defining standards and ensuring effective service delivery and continuous improvement. Prior experience in enterprise IT services is essential.