Senior Service Analyst

Transport for London; Gorleston-on-Sea; Hybrid; GBP 80,000 - 105,000; Full time

Benefits offered by this job

Free travel on TfL network

Pension scheme

Hybrid working

Travel discounts

Job summary

Transport for London is seeking a SAP Finance Senior Service Analyst to lead the SAP service lifecycle across core modules, delivering on time, budget and quality. You will provide end-to-end BAU support for SAP Finance and collaborate with technical and non-technical stakeholders.

The role offers hybrid working with a 50/50 split between office and home over a 4-week period and involves coordinating with multiple teams to resolve complex issues and implement improvements in SAP capabilities.

Qualifications

• Bachelor’s or master’s degree in computer science, information systems, or related discipline.
• Extensive SAP FICO knowledge, especially New General Ledger.
• Experience across SAP R/3 Finance and integration with ERP.
• Knowledge of cloud computing service models (SaaS, PaaS, IaaS).
• Experience working with multi-site operations and public transport context is desirable.

Responsibilities

• Deliver SAP service lifecycle across core modules on time, budget, scope.
• Provide end-to-end BAU support for SAP Finance across TfL.
• Act as SMEs for SAP R/3 Finance and coordinate with tech and business stakeholders.
• Analyse and resolve complex BAU issues across systems and processes.
• Collaborate to reduce TCO and ensure SAP best practice.

Skills

Analytical skills

SAP End User

Requirement specs

Documentation & testing

Stakeholder communication

Education

Bachelor’s or Master’s in CS/IS

Tools

SAP FICO

New GL

Job description

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Key Information

Job title:SAP Finance Senior Service Analyst

Contract type: Permanent Reference: 5435

Team: Service Owner - Prof Services ERP Directorate:TfL Corporate

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period.Hybrid working arrangements can evolve subject to business requirements.

The role

You will be responsibility for delivering against the SAP service lifecycle across a range of core SAP modules ensuring these are delivered to time, budget, scope, and quality.

You will be providing end-to-end BAU support for SAP Finance across TfL, managing complex incidents and change requests within the supported functional areas and working on SAP projects. Act as a functional SME for SAP R/3 Finance, supporting operational areas of the business and working closely with both technical and non-technical stakeholders, communicating across multiple teams or stakeholders to coordinate timelines and tasks.

You will analyse, diagnose, and resolve highly complex BAU issues, many of which span multiple systems and business processes. Demonstrate the ability to navigate complex business scenarios, understand upstream and downstream impacts, and determine the root cause of issues.

Leveraging your specialist SAP Finance skills to ensure successful development and implementation of business needs that smoothly integrate with SAP applications and the IT landscape.

You will work with a multi skilled professional team acting as a focal point interface between the business and the SAP team to reduce the TCO and ensuring compliance with SAP recommended best practice.

Key accountabilities

• Responsible for analysing business processes, configuration, installation, and data migration, whilst ensuring appropriate testing of these are to required outcomes using the appropriate software.
• Responsible for overseeing, validating, and managing SAP Changes, ensuring where possible SAP standard functionality is promoted whilst still adhering to a value for money approach.
• Accountable for the investigation of problems identified by end users via the SAP Incident management process, providing solutions through to a successful conclusion where possible, or managing the issue alongside third-party providers, to ensure the service is restored for the business within relevant service level targets.
• Responsible for managing relationships with senior stakeholders in relation to the services provided, feeding into the examination of any future business changes in demand, the financial impact and highlighting any mitigating risks that could be undertaken.
• Contributing on communications to the business and third-party suppliers and project delivery to achieve successful transition and running of the services
• Accountable for providing process improvements across the SAP estate to ensure an efficient usage of SAP functionality across all modules.

Skills

• Proven analytical skills to interpret complex data and problems to make or influence appropriate business decisions (Essential)
• Hands on experience of SAP as End User- Working knowledge of SAP technologies together with an understanding of the role SAP plays supporting business operation (Essential)
• Proven ability to develop end user requirement specifications into desirable functional specifications (Essential)
• Proven ability to document and test business processes within the FICO modules, especially using New General Ledger (Essential)
• Proven ability to influence and collaborate across stakeholder groups both verbally and in written communications to deliver high quality service performance across the SAP landscape (Essential)
• Ability to use business process methodologies and techniques (Desirable)

Knowledge

• Bachelor’s or master’s degree in computer science, Information Systems, or other related discipline (or corresponding professional experience) (Essential)
• Extensive development and configuration knowledge of SAP FICO, specifically with the New General Ledger within an Enterprise Resource Planning Environment (Essential)
• Broad Knowledge of development, DevOps & Project methodologies (including Prince2, PMM, PMI) (Desirable)
• Knowledge of cloud computing service models such as SaaS, PaaS, IaaS (Essential)
• Knowledge of the provision of effective technical and functional technical support services to a complex, multi-site operation (Essential)
• Knowledge of SAP applications in public transportation and its business environment (Desirable)

Experience

• Significant hands‑on experience in providing technical and functional support within the SAP FICO area (Essential)
• Deep SAP FICO experience in a cross functional capacity and data expertise, understanding of TfL’s complex operating model, Knowledge of how SAP integrates with Finance Modules and the wider ERP estate (Essential)
• SAP FICO expertise and demonstrable experiencing in implementing S/4 Hanna (Essential)
• Ability to take a business requirement and convert into an SAP solution
• Extensive experience of technology and services in a complex, multi-site, organisation (Desirable)
• Extensive experience of interacting verbally and in written communications at all levels of the organisational structure, both internally and with third parties (Desirable)
• Demonstrable success in continual process improvement (Essential)

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.

We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair .

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements.

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter ( https://tfl.gov.uk/corporate/careers/our-vetting-process ) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.