Senior Service Advisor – Prestige Car Care & Growth

Jago Consultants; Chippenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A franchised car dealership in Chippenham is seeking a Service Advisor to deliver exceptional customer service and manage service inquiries. The ideal candidate will have experience in a similar role, preferably with a prestige brand, and possess strong customer handling skills. This role offers an opportunity for long-term career progression within a supportive environment committed to customer satisfaction.

Qualifications

• Current experience as a car dealership Service Advisor.
• Preferably with experience in a prestige brand.
• Valid driving licence required.

Responsibilities

• Manage service telephone and walk-in enquiries.
• Meet and greet customers for vehicle drop-off.
• Update customers throughout the day on service progress.
• Discuss and up-sell additional work to customers.
• Carry out necessary inspections prior to handover.
• Ensure outstanding customer satisfaction.

Skills

Customer handling skills

Positive attitude

Communication

Job description

A franchised car dealership in Chippenham is seeking a Service Advisor to deliver exceptional customer service and manage service inquiries. The ideal candidate will have experience in a similar role, preferably with a prestige brand, and possess strong customer handling skills. This role offers an opportunity for long-term career progression within a supportive environment committed to customer satisfaction.