Senior Service Advisor – Customer Experience & Upsell

Rygor Group; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive service provider in Heathrow is seeking a dedicated Senior Service Advisor to provide exceptional customer service and effectively manage service bookings. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to effectively manage time and schedules. The role involves updating customers on repair times, booking appointments, and liaising with the Parts Department to ensure service continuity. Comprehensive benefits and a supportive work environment await qualified applicants.

Benefits

Access to employee perks

Auto-enrolment pension

A day off for your Birthday

Enhanced Maternity and Paternity pay

Wellness programme access

Long service recognition

Qualifications

• Previous experience in a Service Advisor role.
• Exemplary communication skills via email, telephone, and face to face.
• Excellent organisation and administration skills.

Responsibilities

• Dealing with customers and ensuring customer satisfaction.
• Keeping customers updated on vehicle progress.
• Booking in vehicles and managing schedules.

Skills

Exceptional customer service skills

Communication skills

Time management skills

Organisational skills

Resilience

Motivation

Education

Previous experience in a Service Advisor role

Understanding of Kerridge

Job description

A leading automotive service provider in Heathrow is seeking a dedicated Senior Service Advisor to provide exceptional customer service and effectively manage service bookings. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to effectively manage time and schedules. The role involves updating customers on repair times, booking appointments, and liaising with the Parts Department to ensure service continuity. Comprehensive benefits and a supportive work environment await qualified applicants.