Senior Service Advisor - Customer Care & Workshop Liaison

Sytner; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive group in Coventry is seeking a motivated Senior Service Advisor to join their team. In this role, you will be the vital link between customers and the workshop, providing exceptional customer care and ensuring timely vehicle service updates. The ideal candidate will have experience in the automotive industry and strong customer service skills. This position offers flexible working patterns and an industry-leading benefits package.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Service Advisor experience within the automotive industry is required.
• Strong customer service skills are beneficial.
• Training will be provided to support your career.

Responsibilities

• Provide outstanding customer care as a vital link between customers and workshop.
• Inform and consult on vehicle servicing, answering questions.
• Coordinate with technicians about vehicle statuses to ensure timely readiness.

Skills

Customer service background

Organisational skills

Attention to detail

Tools

Kerridge

Job description

A leading automotive group in Coventry is seeking a motivated Senior Service Advisor to join their team. In this role, you will be the vital link between customers and the workshop, providing exceptional customer care and ensuring timely vehicle service updates. The ideal candidate will have experience in the automotive industry and strong customer service skills. This position offers flexible working patterns and an industry-leading benefits package.