Senior Service Advisor

Perfect Placement; United Kingdom; On-site; GBP 27,000 - 32,000; Full time

Job summary

An automotive recruitment specialist is seeking a Senior Service Advisor in the Salisbury area. In this role, you will communicate with customers regarding vehicle repairs, manage job cards, update records, and prepare invoices. Candidates with solid customer service skills and a full UK driving licence are invited to apply. The compensation includes a salary up to £32,000 per annum, plus a performance-related bonus and various benefits. Join a dealer group with over 25 years of experience in the motor trade.

Benefits

Up to £4–6,000 in performance-related bonus

Accredited training and career development

22 days annual leave plus 8 bank holidays and birthday off

Workplace pension scheme

Staff purchase discounts

Life assurance

Long-service/loyalty awards

Access to an online rewards platform

Qualifications

• Previous experience in a customer-service oriented role is essential.
• Full clean UK driving licence with minimal points required.

Responsibilities

• Communicate with customers about repair work required on their vehicle.
• Produce job cards on in-house computer systems.
• Update customer and vehicle records.
• Prepare and complete invoices.
• Advise customers on estimated costs of repairs.

Skills

Customer-focused

Upselling

Job description

Our client is an automotive franchise‑approved car dealer group and they are currently recruiting for a Senior Service Advisor in the Salisbury area.

Salary up to £32,000 per annum (negotiable based on experience).

Benefits

• Up to £4–6,000 in performance‑related bonus
• Accredited training and career development with a popular premium car brand
• 22 days annual leave plus 8 bank holidays and birthday off
• Workplace pension scheme
• Staff purchase discounts, life assurance, long‑service/loyalty awards, and access to an online rewards platform, among others
• Fantastic career prospects with a dealer group operating for over 25 years across South/Southwest England

Shift Rota

Alternating early/late shift rota Monday to Friday: Week one 8:00 am‑4:30 pm. Week two 9:30 am‑6:00 pm. 1-in-3 Saturdays 8:30 am‑1:00 pm.

Responsibilities

• Communicate with customers about repair work required on their vehicle
• Produce job cards on in‑house computer systems
• Update customer and vehicle records
• Prepare and complete invoices
• Advise customers on estimated costs of repairs and timescales of work

Qualifications

Previous working experience within a main dealer environment is ideal, but candidates outside the motor trade will also be considered if they have a full clean UK driving licence with minimal points and a strong track record in a similar customer‑service‑oriented role. Must be customer‑focused and able to upsell effectively.

How to Apply

Please forward your CV to Hamish Lowrie quoting the job reference number or call our office to discuss this Service Advisor position.

Perfect Placement are specialists in automotive recruitment. So if you are looking for a new job in the motor trade, be sure to contact our team today.

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