Senior Service Advisor

Renault Retail Group (UK) Ltd.; Taunton; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading automotive retail group is seeking a Senior Service Advisor in Taunton. The ideal candidate will manage customer services, schedule maintenance, and ensure satisfaction throughout the repair process. Candidates must have previous relevant experience, excellent communication skills, and a clean UK driving licence. This role offers a salary of £31,200 per annum plus a 20% bonus, and various benefits including annual leave and a pension scheme.

Benefits

25 days annual leave plus Bank Holidays

Pension scheme

Discounted gym membership

Learning and development opportunities

Qualifications

• Previous experience in a Senior Service Advisor role.
• Ability to deliver an outstanding customer experience.
• A clean UK driving licence is essential.

Responsibilities

• Booking customer vehicles in for maintenance and/or repairs.
• Managing the customer through the entire service and repair process.
• Mentoring and assisting colleagues to maintain workshop booking capacity.

Skills

Strong communication skills

Customer service experience

Organised and efficient

Good mechanical awareness

Tools

CDK Drive

Kerridge

SAF

Job description

Overview

Senior Service Advisor

Location: Bristol BS4 3QB

Salary: £31,200 pa plus 20% bonus

Working hours: Monday-Friday 8am-6pm & Saturday am on a rota (overtime paid)

Responsibilities

• Booking customer vehicles in for maintenance and/or repairs and liaising with the workshop team to schedule the workload
• Managing the customer through the entire service and repair process ensuring that all customers are completely satisfied
• Overseeing and organising the booking in process of the service department in an efficient and courteous manner
• Mentoring and assisting colleagues to ensure maximum workshop booking capacity is maintained to ensure targets are achieved, and to continuously maintain the highest levels of customer satisfaction

Qualifications

• Previous experience in a Senior Service Advisor role
• Strong communication skills with the ability to build rapport with customers
• Ability to deliver an outstanding customer experience
• Highly organised with excellent time management skills
• Experience of upselling products and services
• Knowledge of CDK Drive, Kerridge, SAF
• A clean UK driving licence (essential)

What you’ll bring

• Extensive customer service experience
• Confident dealing with people
• Assertive and able to handle difficult situations
• Resilient
• Communication skills
• Organised and efficient
• Good mechanical awareness and understanding of cars and parts
• An understanding of warranty requirements
• Computer literate including Microsoft Office

Benefits

• 25 days annual leave plus Bank Holidays
• Pension scheme and family-friendly policies
• Discounted gym membership to support your wellbeing
• Learning and development opportunities
• Clear pathways to progress your career

At our core, we live by our values: we’re Solutions Driven, proud of our Heritage, committed to Integrity, always Forward Thinking, and we build Trust in everything we do. These values shape how we work, how we recruit, and how we grow – and we’re looking for someone who shares them.

Interested? Apply now!