Senior Service Advisor

Octane Recruitment; Rushmere St Andrew; On-site; GBP 32,000 - 40,000; Full time

Job summary

A customer-focused automotive service department is looking for an experienced Senior Service Advisor in Ipswich. In this role, you will manage customer interactions, ensuring a smooth service process while upselling additional services. Ideal candidates should have prior experience in the automotive industry and a customer-driven attitude. This position offers a competitive salary and a supportive work environment.

Benefits

Company pension scheme

24 days' annual leave (increasing to 27 with service)

Staff discounts on vehicles and servicing

Health and wellbeing support

Employee rewards portal

Generous referral bonuses

Ongoing training and professional development

Supportive management environment

Qualifications

• Previous experience as a Service Advisor or Senior Service Advisor.
• Excellent communication and organisational skills.
• Friendly, professional, and proactive approach.
• Ability to work under pressure and in a team.
• Strong IT skills and confidence using DMS or booking systems.
• Full UK driving licence held for a minimum of two years.

Responsibilities

• Greet customers and handle service enquiries in person and over the phone.
• Book vehicles into the workshop and manage schedules efficiently.
• Communicate clearly with customers about required work.
• Liaise with technicians to monitor job progress.
• Prepare invoices and explain costs to customers.
• Promote and upsell additional services and products.
• Handle complaints and queries professionally.
• Ensure reception and service areas are welcoming.

Skills

Excellent communication skills

Organisational skills

Customer service orientation

IT skills

Tools

DMS or booking systems

Job description

Senior Service Advisor

Location: Ipswich | Salary: £32,000 Basic - OTE £40,000 | Hours of Work: Monday to Friday, 8:00am - 6:00pm

An excellent opportunity has arisen for an experienced Senior Service Advisor to join a thriving, customer‑focused automotive service department based in Ipswich. This role is perfect for someone who thrives in a fast‑paced environment and is passionate about delivering outstanding customer care from start to finish.

As a Senior Service Advisor, you will be the key point of contact between customers and the workshop team, ensuring a smooth, transparent, and efficient service process. You'll use your expertise to manage bookings, communicate updates, and build strong relationships that encourage repeat business and customer loyalty.

Benefits Package

• Company pension scheme
• 24 days' annual leave (increasing to 27 with service), plus bank holidays
• Staff discounts on vehicles, servicing, and retail offers
• Health and wellbeing support, including a medical cash plan and same‑day GP access
• Access to an employee rewards portal with hundreds of exclusive savings
• Generous referral bonuses for successful new hires
• Ongoing training and professional development opportunities
• Supportive management and a friendly, team‑oriented environment

The Role - Senior Service Advisor

As a Senior Service Advisor, you'll play an essential role in ensuring customers receive the highest level of service from the moment they make an enquiry to when their vehicle is returned. You'll liaise closely with the workshop and parts teams to ensure that all work is completed efficiently and to the highest standard.

Key Responsibilities

• Greet customers and handle service enquiries in person and over the phone
• Book vehicles into the workshop and manage schedules efficiently
• Communicate clearly with customers, explaining required work and keeping them updated
• Liaise with technicians to monitor progress and ensure timely completion of jobs
• Prepare accurate invoices and explain costs to customers at collection
• Promote and upsell additional services, maintenance plans, and products
• Handle complaints and queries professionally to maintain customer satisfaction
• Ensure the reception and service areas are welcoming and well‑presented

About You

To succeed as a Senior Service Advisor, you should have previous experience in a Service Advisor or Senior Service Advisor position within the automotive industry. You'll be organised, confident, and customer‑driven, with the ability to multitask in a busy environment.

Requirements

• Previous experience as a Service Advisor or Senior Service Advisor
• Excellent communication and organisational skills
• A friendly, professional, and proactive approach
• Ability to work well under pressure and as part of a high‑performing team
• Strong IT skills and confidence using DMS or booking systems (training provided)
• Full UK driving licence held for a minimum of two years

Apply Now If you're a dedicated and experienced Senior Service Advisor seeking a fresh challenge in a supportive and rewarding environment, we'd love to hear from you. Apply today and take the next step in your career in Ipswich.