Senior Service Advisor

Downeys Kia; Newtownards; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading automotive service provider in Northern Ireland is looking for an experienced Senior Service Advisor. This role involves advising customers, organising workflows, and maintaining high customer satisfaction. Candidates should have at least 3 years of experience, strong organisational skills, and a customer-centric approach. An attractive salary with OTE of £35,000 and opportunities for advancement are offered.

Benefits

Medical Aid / Health Care

Company car

Qualifications

• Minimum 3 years experience in a similar role.
• Ability to work in a busy environment and to think on your feet.
• Full clean driving licence.

Responsibilities

• Advising customers on their requirements and recommending additional work and products.
• Organising and planning workflows.
• Maintaining accurate records and completing administrative tasks promptly.
• Achieving high levels of customer satisfaction whilst maximising work throughput.

Skills

Customer-centric approach

Organisational skills

Team-oriented

Ability to multitask

Education

5 GCSE's (or equivalent) grades A-C including English and Mathematics

Tools

Kerridge/Keyloop

Job description

Overview

We are looking to recruit a Senior Service Advisor to look after our fast paced car and commercial service department.

Responsibilities

• Advising customers on their requirements and recommending additional work and products.
• Organising and planning workflows.
• Maintaining accurate records and completing administrative tasks promptly.
• Achieving high levels of customer satisfaction whilst maximising work throughput.

Qualifications

• 5 GCSE's (or equivalent) grades A-C including English and Mathematics
• Customer-centric with a friendly yet professional manner
• Minimum 3 year's experience in a similar role
• Team and goal orientated, organised and self-motivated
• Ability to work in a busy environment and to \"think on your feet\"
• Knowledge of Kerridge/Keyloop an advantage
• Excellent in attendance, timekeeping and with smart appearance
• Full clean driving licence

Other information

• Extremely attractive salary with OTE £35,000.
• Additional pre-requisites to the right candidate including company car (this is a complex and integral role so please contact us directly to know more).
• Uncapped commission based additional earnings.
• Opportunity for advancement within the company.
• Family run business, low staff turnover, excellent environment and work-life balance.
• Regular hours, alternate weeks: Week 1 – Week 2 schedule details as in the original posting.

Skills

• Kerridge
• Aftersales

Benefits

• Medical Aid / Health Care