Senior Service Advisor

Pembrook Resourcing; England; On-site; GBP 31,000 - 37,000; Full time

Job summary

A reputable dealership in Abingdon seeks an experienced Senior Service Advisor / Workshop Controller. You will be the key link between customers and the workshop, managing operations while maintaining exceptional service. The ideal candidate will have motor trade experience, strong communication skills, and proficiency in DMS systems. Competitive salary of £31,000 - £37,000 and Monday to Friday hours offered.

Benefits

Competitive salary £31,000 - £37,000

Monday to Friday only - no weekends

Excellent career progression opportunities

Supportive team environment

Qualifications

• Experience as a Service Advisor or Workshop Controller within the motor trade.
• Strong organisational and communication skills.
• Technical understanding and ability to manage multiple priorities.

Responsibilities

• Manage day-to-day workshop operations and technician workload.
• Greet customers, manage bookings, and keep them informed.
• Prepare estimates and job cards, authorising and invoicing work accurately.
• Liaise between service, parts, and sales teams for smooth communication.
• Support service team members and achieve workshop efficiency targets.

Skills

Service Advisor experience

Organisational skills

Communication skills

Technical understanding

DMS systems proficiency

Customer-first attitude

Tools

DMS systems (Kerridge, Pinnacle, CDK)

Job description

Overview

Senior Service Advisor / Workshop Controller - Abingdon

Salary: 31,000 - 37,000 (Depending on Experience)

Location: Abingdon

Hours: Monday to Friday (No Weekends!)

About Our Client

Pembrook Resourcing are currently seeking an experienced Senior Service Advisor / Workshop Controller to join our client, a well-established and reputable dealership in the Abingdon area. This is an excellent opportunity for a motivated individual to take on a combined front-of-house and workshop coordination role.

The Role

As the Senior Service Advisor / Workshop Controller, you will act as the key link between customers and the workshop, ensuring an efficient workflow and exceptional service delivery.

Key Responsibilities

• Manage day-to-day workshop operations and technician workload.
• Greet customers, manage bookings, and keep them informed throughout the process.
• Prepare estimates and job cards, authorising and invoicing work accurately.
• Liaise between the service, parts, and sales teams to maintain smooth communication.
• Support service team members and ensure workshop efficiency targets are achieved.

Skills & Experience Required

• Experience as a Service Advisor or Workshop Controller within the motor trade.
• Strong organisational and communication skills.
• Technical understanding and ability to manage multiple priorities.
• Confident using DMS systems such as Kerridge, Pinnacle, or CDK.
• A proactive, customer-first attitude.

Benefits

• Competitive salary 31,000 - 37,000 DOE
• Monday to Friday only - no weekends
• Excellent career progression opportunities
• Supportive team environment within a respected dealership