Senior Service Advisor

Jago Consultants; Chippenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A franchised car dealership in Chippenham is seeking a Service Advisor to deliver exceptional customer service and manage service inquiries. The ideal candidate will have experience in a similar role, preferably with a prestige brand, and possess strong customer handling skills. This role offers an opportunity for long-term career progression within a supportive environment committed to customer satisfaction.

Qualifications

• Current experience as a car dealership Service Advisor.
• Preferably with experience in a prestige brand.
• Valid driving licence required.

Responsibilities

• Manage service telephone and walk-in enquiries.
• Meet and greet customers for vehicle drop-off.
• Update customers throughout the day on service progress.
• Discuss and up-sell additional work to customers.
• Carry out necessary inspections prior to handover.
• Ensure outstanding customer satisfaction.

Skills

Customer handling skills

Positive attitude

Communication

Job description

Job Description

Our client is a franchised car dealership, looking to recruit a Service Advisor or Senior Service Advisor to join their team.

Working as part of a team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long‑term career progression.

Service Advisor Role

• Manage all service telephone and walk‑in enquiries
• Meet and greet customers, qualify and identify customer’s needs for vehicle drop‑off
• Progress and update the customer throughout the day
• Discuss and up‑sell additional work to the customer; advise, and forward diarised unsold work
• Carry out inspections where necessary prior to handover to customer
• Deliver outstanding customer satisfaction

About You

• Must have current experience as a car dealership Service Advisor, or above
• Preferably with a prestige brand experience
• Must possess excellent customer handling skills
• Positive, customer‑focused attitude and approach to your work
• Must have a valid driving licence

Package

TBC / Discussed in interview…

Jamie Strudwick – Jago Consultants