Senior Service Advisor

Octane Recruitment; Abingdon; On-site; GBP 36,000 - 42,000; Full time

Job summary

A leading recruitment firm is seeking a Senior Service Advisor in Abingdon. In this role, you will manage customer interactions, assist with bookings, and support the service department's efficiency. Ideal candidates will have previous experience in a similar role, excellent interpersonal skills, and a professional appearance. This position offers a salary of £31,000 plus bonuses, along with ongoing training and company benefits, such as a pension scheme and employee discounts.

Benefits

Access to training programs

Company pension scheme

Employee discount

Qualifications

• Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
• Professional appearance and excellent interpersonal skills.
• Full UK driving licence.
• Willingness to work weekends.

Responsibilities

• Greet and assist customers when they arrive for scheduled service.
• Book vehicles into the workshop and maintain updates for customers.
• Support after-sales functions by working closely with the team.
• Manage customer expectations with high service levels.
• Upsell additional products and services.

Skills

Excellent interpersonal skills

Customer service orientation

Ability to upsell products

Job description

Senior Service Advisor
Abingdon
Hours: Monday - Friday, 1 in 3 Saturday mornings
Salary: £31,000 + bonus OTE 39k+ (Uncapped)
Ref: 29477

We have a new job vacancy available for a Workshop Controller / Senior Service Advisor in Abingdon, Oxfordshire. My client is one of the UK's leading main dealer groups in the area representing some fantastic brands. This is a great opportunity for a Service Advisor looking for a long‑term career filled with progression opportunities. If you're a Service Advisor currently on the lookout, then apply now!

Service Advisor Duties

• Greet and assist customers when they arrive for scheduled and unscheduled servicing and repairs, acting as the primary point of contact.
• Book vehicles into the workshop, maintain regular updates to customers throughout the service process.
• Support the after‑sales function by working closely with workshop controllers and assisting the Service Manager in the efficient running of a busy department.
• Manage customer expectations professionally, ensuring transparent communication and a high level of service at every touchpoint.
• Upsell additional products and services to both new and returning customers, contributing to departmental growth.

Key Requirements

• Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
• Professional appearance and excellent interpersonal skills.
• Full UK driving licence.
• Willingness to work weekends.

Company Benefits

• Access to training programs
• Company pension scheme
• Employee discount

Any applications will be 100% confidential.