Senior Service Account Manager - Parcel (UK)

Vanderlande; Highgate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics services provider is seeking a Service Account Manager to develop business and manage relationships with Parcel customers in the UK. The ideal candidate will drive service sales, handle contract negotiations, and collaborate with cross-functional teams to deliver solutions. A degree in a relevant field and significant service sales experience are required for this role, which offers opportunities for career progression and employee benefits.

Benefits

YuLife Wellbeing membership

Career progression opportunities

Cycle to work scheme

Pension with Aviva

Access to recognition platform Achievers

Qualifications

• Proven years of experience in service sales/aftersales, ideally in logistics or technical services.
• Strong team player with the ability to build excellent rapport with customers.
• Driven to win, results-oriented, hands-on in approach.

Responsibilities

• Represent the customer internally with a customer-first mindset.
• Develop and grow the UK Parcel service pipeline across existing and new sites.
• Collaborate with the UK Parcel Service Manager on contract negotiations.

Skills

Service sales experience

Customer relationship management

Team collaboration

Problem-solving abilities

Education

Degree in Business Administration, Engineering, Logistics

Job description

As a Service Account Manager for our Parcel customers, you will be responsible for securing new business from existing and new customers while building long‑term relationships and supporting them with service, support, upgrades, and life‑cycle planning. You’ll manage obsolescence challenges through retrofit and modification work, ensure service delivery meets expectations, and evolve contracts to match customer needs.

Responsibilities

• Represent the customer internally with a customer‑first mindset.
• Develop and grow the UK Parcel service pipeline across existing and new sites.
• Define life‑cycle strategies and manage large service contract renewals.
• Drive upgrades and enhancements for existing installations.
• Design service concepts for new sites (site‑based or remote support).
• Collaborate with the Sales Manager to develop innovative service solutions for new projects with a clear path toward Sales Management.
• Identify and share sales leads from customer interactions.
• Lead upgrade and enhancement opportunities and own the full service sales cycle.
• Collaborate with the UK Parcel Service Manager on contract negotiations.
• Manage bid processes and align with customer expectations.
• Maintain proactive customer relationships through meetings and site visits.
• Lead and motivate cross‑functional teams to ensure successful outcomes.
• Continuously seek improvement opportunities for internal teams and customers.

Benefits

• YuLife – Wellbeing membership with fast access to GP appointments and promotion of health and wellbeing via daily quests to gain Yucoins that can be swapped for shopping vouchers.
• A challenging work environment with many opportunities for career progression.
• Cycle to work scheme.
• Pension with Aviva.
• Access to Achievers, an award‑winning recognition platform that inspires coworkers and allows points to be exchanged for a range of goods and discounts.

Qualifications

• Degree in Business Administration, Engineering, Logistics, or a comparable qualification.
• Proven years of experience in service sales/aftersales, ideally in logistics or technical services.
• Strong team player with the ability to build excellent rapport with customers.
• Excellent social, communication, and stakeholder management skills.
• Driven to win, results‑oriented, hands‑on in approach.
• Strong problem‑solving abilities and proactive mindset.
• Previous experience in Service Account Management is a plus.
• Preferred knowledge of the UK Parcel market and customer operations.