Senior Security Service Engineer

Consult2Recruit; Buckingham; On-site; GBP 38,000 - 45,000; Full time

Job summary

A respected fire and security company in Buckingham seeks a Senior Service Engineer to service and support security systems like CCTV and Intruder Alarms. Applicants should have strong technical skills, proven service experience, and excellent customer service abilities. This role offers a competitive salary and benefits like private healthcare, a pension scheme, and 26 days holiday plus bank holidays.

Benefits

26 days Holiday + BH (34 days total)

Private Healthcare after successful probation

Pension Scheme

Laptop, phone, and tools provided

Option of Van or Car

Qualifications

• Strong background in maintaining and repairing security systems.
• Familiarity with IP-based systems and networking.
• Full, clean UK driving licence required.

Responsibilities

• Perform routine maintenance and troubleshooting of security systems.
• Provide technical support and maintain service records.
• Mentor junior engineers and participate in on-call support.

Skills

Diagnostic and problem-solving skills

Communication and customer service abilities

Understanding of industry standards

Experience with CCTV, Access Control, Intruder Alarms

Education

Relevant industry training (NVQ, City & Guilds, BTEC)

Tools

LenelS2

Gallagher

C-Cure

Job description

Overview

Senior Service Engineer - Security Systems

Contract: Permanent, Full-time (40 hours per week)

Salary: Up to £45k Basic DOE

A well-established fire and security company is seeking an experienced Senior Service Engineer to join their growing team. This role will involve servicing, maintaining, and supporting a range of security systems across commercial and high-security sites, including CCTV, Access Control, and Intruder Alarm systems. The ideal candidate will have a proven track record in service and maintenance, strong technical knowledge, and excellent customer service skills.

Key Responsibilities

• Carry out routine maintenance, testing, and troubleshooting of security systems, ensuring all work meets the highest technical and safety standards.
• Attend reactive callouts and perform planned preventive maintenance in line with contractual obligations.
• Provide on-site technical support and clear communication with clients, offering effective solutions to system faults.
• Maintain detailed service records and reports to ensure compliance and consistency.
• Work closely with service administration and engineering teams to deliver a seamless customer experience.
• Participate in the company's on-call rota to provide emergency support when required.
• Mentor and support junior engineers as the team continues to expand.

Skills and Experience Required

• Strong diagnostic and problem-solving skills with a proactive approach.
• Solid understanding of relevant industry standards (e.g. BS EN 50131, PD6662, NCP 104, NCP 109).
• Proven background in maintaining and repairing CCTV, Access Control, and Intruder Alarm systems.
• Experience with enterprise-level systems such as LenelS2, Gallagher, or C-Cure is highly desirable.
• Familiarity with IP-based systems, networking, and associated software applications.
• Excellent communication and customer service abilities.
• Ability to work independently while managing time and priorities effectively.
• Relevant industry or manufacturer training is advantageous (NVQ, City & Guilds, BTEC, 18th Edition).

Additional Requirements

• Full, clean UK driving licence.
• Right to work in the UK.
• Willingness to work occasional overnight stays and participate in the call-out rota.
• Must pass BS7858 Security Screening and an Enhanced DBS check (SC clearance is beneficial).

What’s on Offer

• 26 days Holiday + BH (34 days total)
• Private Healthcare after successful probation
• Pension Scheme
• Laptop, phone and tools provided
• Option of Van or Car

This is an excellent opportunity for a driven engineer looking to step up into a senior role within a respected and expanding fire and security company.

If interested and have relevant skills, please apply today