Senior Salesforce Developer

Online Education Services Pty Ltd; Birmingham; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 days of annual leave + Bank holidays

Flexible working environment

Career-life fit – health & wellbeing focus

Study assistance for eligible employees

Job summary

A leading online education provider in Birmingham is seeking a Senior Salesforce Developer to enhance its Salesforce platform. The role involves ongoing development, administration, and support for the system, focusing on improving customer service and the overall student experience. Ideal candidates will have 4-6 years in CRM with extensive Salesforce experience, strong communication skills, and relevant certifications. The position offers a flexible working environment and numerous employee benefits which contribute to a healthy work-life balance.

Qualifications

• 4-6 years of experience in the CRM domain, with over 3 years specifically on the Salesforce platform.
• Experience with Salesforce Sales Cloud, Service Cloud, and Community Cloud.
• Strong understanding of Salesforce best practices and security considerations.

Responsibilities

• Deliver ongoing enhancements to the Salesforce platform.
• Manage Salesforce administration and support tasks.
• Implement improvements based on identified data issues.

Skills

CRM experience

Salesforce implementations

Apex Code

Lightning Web Components

REST integration

Communication skills

Customer advocacy

Education

Salesforce Platform Developer I certification

Salesforce Platform Developer II certification

Tools

Salesforce

Job description

Online Education Services (OES) helps its education provider partners to transform the lives of their learners by increasing access to high quality online education.

With an overarching vision of being the world’s most impactful enabler of education, OES has a proven track record in Australia and the UK in developing innovative and student-centred online programs.

As part of the SEEK Group, OES benefits from the global reach and expertise of a digital pioneer.

The Senior Salesforce Developer role will work closely with key internal stakeholders to drive the successful set up and ongoing maintenance of the Salesforce platform while liaising with third party providers. In additional this role will be responsible for development of the Salesforce platform and assist in managing the continuous improvement of the platform. As a key platform to managing students internally, the role plays a major part in enabling teams to deliver the highest level of customer service and student experience possible.

Key Responsibilities

• Deliver ongoing Salesforce enhancements
• Salesforce administration and support
• Identify and implement Salesforce workflow improvements
• Ensure data issues are identified and root cause addressed
• Liaising with third party development teams
• Functionality walkthrough for new enhancements for existing and new staff

Essential Skills, Experience and Qualifications

• At least 4-6 years of experience in CRM domain and 3+ years of experience in Salesforce implementations with sound knowledge on Salesforce Sales cloud, Service and community Cloud.
• Fluent in Apex Code such as triggers, classes, test methods; Lightning Web Components (LWC), Aura components, Visualforce, SOQL,SOSL and other relevant technologies on the Salesforce platform
• Good level of experience with CI/CD
• Hands-on experience in integrating 3rd party systems such as oAuth and REST
• Demonstrated ability to work independently, manage priorities effectively, and meet project deadlines.
• Deliver ongoing Salesforce enhancements. Developing Salesforce functionality to enhance business use of the platform.
• Strong understanding of custom development best practices, governor limits, and security considerations within the Salesforce platform.
• Exceptional communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical stakeholders.
• Experience defining and delivering enterprise applications on the Salesforce platform.
• Ability to understand and be responsive to customer needs and to advocate for customer success Experience defining and delivering enterprise.
• Certifications: Salesforce Platform Developer I and preferably Salesforce Platform Developer II

Benefits

• Global organisation focused on growth with lots of opportunities for our employees
• Engaging & vibrant organisational culture
• 35 hour working week, within a flexible working environment
• OES values driven recruitment principles
• Career-life fit – health & wellbeing focus
• 25 days of annual leave + Bank holidays
• Purchased leave scheme
• OES strategy reflects respect, honesty & diversity
• Continuous improvement through challenging & meaningful work
• Study assistance and leave for eligible employees
• High growth industry & strong partner/shareholder backing
• Genuine focus on student success
• Global mentoring program
• We are proud to support the Living the Wage movement