Senior Salesforce CSM—Sales & Service Cloud Strategy

Salesforce, Inc..; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading cloud software company is seeking a Customer Success Manager in Greater London to act as a primary contact for major clients. The CSM will focus on optimizing client value from their Salesforce investment and build strong relationships with customers. Candidates should have over 8 years of relevant experience, exceptional communication skills, and the ability to translate technical concepts into business terms. This position includes the flexibility to work from the London office three days a week.

Qualifications

• 8+ years of relevant experience in Technical Customer Success or SaaS platforms.
• Exceptional English communication and presentation skills.
• Ability to analyze technical concepts and translate them into business terms.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables.
• Cultivate relationships with IT and business leaders.
• Provide proactive Salesforce feature guidance.

Skills

Customer relationship management

Communication

Technical understanding

Cross-functional leadership

Education

Degree or equivalent experience

Tools

Salesforce

Job description

A leading cloud software company is seeking a Customer Success Manager in Greater London to act as a primary contact for major clients. The CSM will focus on optimizing client value from their Salesforce investment and build strong relationships with customers. Candidates should have over 8 years of relevant experience, exceptional communication skills, and the ability to translate technical concepts into business terms. This position includes the flexibility to work from the London office three days a week.