Senior Salesforce Admin: AI-Driven Service Cloud Lead

The Telegraph; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading media organization is seeking a Senior Salesforce Administrator to enhance and maintain their Salesforce ecosystem. This role involves driving AI initiatives, ensuring platform reliability, and overseeing complex configurations. The ideal candidate will possess extensive Salesforce experience, including proficiency with Service Cloud, Flow creation, and understanding of AI tools. Your contributions will directly support the organization's digital transformation and operational efficiency. Competitive benefits, including training opportunities, will be offered.

Benefits

Medical cover

Parental leave

Flexible benefits

Training opportunities

Qualifications

• Proven experience in Salesforce advanced administration.
• Strong hands-on experience in configuring Service Cloud.
• Experience with Omni-Channel and automation in service operations.

Responsibilities

• Oversee Salesforce platform administration and support.
• Lead AI initiatives and support the configuration of Agentforce.
• Conduct platform health checks and oversee release management.

Skills

Salesforce configuration

Flow creation

API integrations

AI/Agentforce familiarity

Agile methodologies

Education

Agentforce Specialist certification or relevant credentials

Tools

Jira

Confluence

Job description

A leading media organization is seeking a Senior Salesforce Administrator to enhance and maintain their Salesforce ecosystem. This role involves driving AI initiatives, ensuring platform reliability, and overseeing complex configurations. The ideal candidate will possess extensive Salesforce experience, including proficiency with Service Cloud, Flow creation, and understanding of AI tools. Your contributions will directly support the organization's digital transformation and operational efficiency. Competitive benefits, including training opportunities, will be offered.