Senior Salesforce Admin

Outsource Uk Ltd; West of England; Hybrid; GBP 89,000 - 96,000; Full time

Job summary

Outsource Uk Ltd is seeking a Senior Salesforce Administrator/Consultant to own Salesforce improvements across the business, especially Lead and Opportunity Management in Sales Cloud. You will collaborate with stakeholders, BAs and technical teams to translate challenges into effective Salesforce solutions and drive delivery from start to finish.

This role requires hands-on leadership, workshops with stakeholders, and the ability to deliver end-to-end while adhering to best practices and

Qualifications

• Senior Salesforce Administrator or Consultant with strong Salesforce knowledge.
• Experience with Sales Cloud, Lead and Opportunity Management.
• Experience implementing and improving Salesforce processes, not just maintenance.
• Strong stakeholder management and workshop facilitation skills.
• Ability to understand business problems and design Salesforce solutions.
• Apex/development experience would be advantageous but not essential.

Responsibilities

• Own and deliver Salesforce improvements across Lead and Opportunity Management in Sales Cloud.
• Work with stakeholders and BAs to translate requirements into Salesforce solutions.
• Lead workshops and solution discussions with stakeholders.
• Configure, implement and improve Salesforce across Sales and Service Cloud.
• Support lead generation, opportunity management and sales-cycle processes.
• Collaborate with developers for more complex solutions.

Skills

Salesforce

Sales Cloud

Lead & Oppt Management

Stakeholder management

Workshop facilitation

Autonomous work

Apex development

Tools

Apex

Job description

Senior Salesforce Administrator / Consultant

Location: Hybrid - 1-2 days per week onsite, with more onsite presence required during the early stages for stakeholder workshops

Contract: Initial contract through to 30 June 2027

Start: ASAP - to allow for a detailed handover

Rate: £500 per day- Outside IR35

The Role

We are looking for a Senior Salesforce Administrator / Consultant to join a Workplace Pensions team and take ownership of Salesforce improvements across the business. The successful candidate will work closely with business stakeholders, Business Analysts and technical teams to understand business challenges, identify the right Salesforce solutions and then take those solutions through to implementation.

This is not simply a ticket-delivery role. We are looking for someone who can understand the problem behind the request, challenge where appropriate, workshop solutions with stakeholders and ultimately own the delivery.

Key Responsibilities

• Own and deliver Salesforce improvements across Lead and Opportunity Management, particularly within Sales Cloud.
• Work closely with stakeholders and BAs to understand business requirements and translate them into effective Salesforce solutions.
• Lead workshops and solution discussions with stakeholders.
• Configure, implement and improve Salesforce functionality across Sales and Service Cloud.
• Support lead generation, opportunity management and sales-cycle processes.
• Work with standard Case Management, workflows and automation.
• Help develop the Salesforce environment from the ground up and bring the organisation towards the maturity of the existing client Salesforce setup.
• Take ownership of Salesforce workstreams and deliver projects independently.
• Provide guidance on Salesforce best practice and identify opportunities for process improvement.
• Collaborate with developers and technical teams where more complex solutions or Apex development are required.
• Build strong relationships with stakeholders and act as a trusted Salesforce partner to the business.

About You

We are looking for someone who combines strong Salesforce knowledge with excellent stakeholder skills. You'll ideally have:

• Strong experience as a Senior Salesforce Administrator, Salesforce Consultant or Salesforce Developer.
• Proven experience working with Sales Cloud, particularly Lead and Opportunity Management.
• Experience implementing and improving Salesforce processes rather than simply maintaining an existing system.
• Strong stakeholder management and workshop facilitation skills.
• The ability to take a business problem, understand the underlying requirement and design an appropriate Salesforce solution.
• Experience across Service Cloud / Case Management would be beneficial.
• Apex/development experience would be advantageous, although this isn't essential.
• The confidence to work autonomously and take ownership of projects/workstreams.
• A proactive, consultative approach with genuine interest in improving how the business operates Financial Services / Workplace Pensions experience would be advantageous but isn't essential.

What We're Looking For

The three key things are:

• Stakeholder-focused Someone who doesn't simply deliver a ticket. They understand why the stakeholder has a problem, challenge and workshop the requirement, and work towards the right solution.
• Strong Salesforce / Opportunity Management experience Someone who understands the Salesforce ecosystem and has hands-on experience implementing and improving Lead and Opportunity Management within Sales Cloud.
• Ownership and care Someone who wants to take ownership of a Salesforce workstream, cares about the quality of what they deliver and can become a trusted partner to the business.