Senior Sales Operations & ERP Specialist

Forrest Recruitment; Widnes; On-site; GBP 29,700 - 36,300; Full time

Job summary

Forrest Recruitment Ltd is seeking a Senior Sales Administrator in Widnes to join a growing organisation in a fast-paced commercial environment. The role involves maintaining orders, stock and delivery schedules, and working with Purchasing, Logistics and Warehouse teams to manage stock shortages.

You will also manage customer records in the ERP and help streamline processes across departments. The ideal candidate has experience in Internal Sales or Sales Operations, strong customer service and

Qualifications

• Experience within an Internal Sales or Sales Operations environment.
• Excellent customer service and communication skills.
• High attention to detail and accuracy.

Responsibilities

• Maintain regular communication with customers regarding orders, stock availability and delivery schedules.
• Liaise with Purchasing, Logistics and Warehouse teams to manage stock shortages and delivery expectations.
• Maintain customer records, pricing and sales documentation within the ERP system.
• Identify opportunities to improve system functionality and business processes.
• Resolve customer queries and escalate issues where appropriate.
• Oversee the UK Orders inbox and ensure all queries are responded to promptly.
• Process customer credit notes in accordance with company procedures.
• Create training materials and support onboarding of new team members.
• Build effective working relationships across departments to support business objectives.

Skills

Internal sales experience

Customer service

Attention to detail

Job description

Forrest Recruitment Ltd is seeking a Senior Sales Administrator in Widnes to join a growing organisation in a fast-paced commercial environment. The role involves maintaining orders, stock and delivery schedules, and working with Purchasing, Logistics and Warehouse teams to manage stock shortages.

You will also manage customer records in the ERP and help streamline processes across departments. The ideal candidate has experience in Internal Sales or Sales Operations, strong customer service and