Senior Sales Consultant

Molton Brown; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail brand in North East England is seeking a Store Supervisor to oversee sales operations and motivate the team towards achieving store sales targets. The ideal candidate should have at least 2 years of retail experience and a knack for leadership and customer service. This position offers a pay of £13.60 per hour and numerous employee benefits, including store discounts and a quarterly bonus scheme.

Benefits

50% staff discount

22 days holiday + Bank Holidays

Quarterly store bonus scheme

Free product allocation

Healthcare Plan

Company Pension Scheme

Ongoing development opportunities

Qualifications

• Minimum of 2 years experience in retail.
• Experience in a supervisory capacity.
• Ability to influence and motivate a team.

Responsibilities

• Oversee the running of the sales floor.
• Assist in driving and motivating the team.
• Model customer service principles.
• Provide detailed product knowledge.
• Assist with stock management and replenishment.

Skills

Excellent communication skills

Team motivation

Retail experience

Leadership and coaching

Customer service delivery

Job description

Overview

As a key support to the management team, you will over‑see the running of the sales floor and assist in driving and motivating the team to achieve store sales and KPI's. You will be an engaging communicator, with a flair for leadership, as well as coaching and training. As a strong brand ambassador, you will model delivering the principles of our customer service program, providing detailed product knowledge to our customers and ensuring our sales consultants have the tools to do the same. Using a personalized selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store related tasks, including stock management, cleaning and replenishment.

Qualifications

The ideal candidate will have a minimum of 2 years experience working in retail, as well as experience working at a supervisory capacity. You will have excellent communication skills, with the ability to influence and motivate a team to achieve both store and personal KPI's. With a high level of personal grooming standards, you will have a passion for luxury and champion our brand values and have flexibility in your working arrangements to be able to suit business requirements.

Benefits

• An hourly rate of £13.60
• A 50% staff discount to use on all of your favourite Molton Brown products
• 22 days holiday + Bank Holidays
• A day off for your birthday
• A quarterly store bonus scheme up to 0.35% of retail sales if store targets are reached
• Free product allocation every quarter up to 5 Molton Brown eligible items!
• Access to discounts/cashbacks from high street retailers
• Enhanced family leave
• Healthcare Plan
• Wellbeing Support
• Recognition Awards
• Season Ticket Loans / Cycle To Work Scheme
• Ongoing development and the opportunity to enhance your skills
• A company where your voice will be heard and your opinion matters!
• Company Pension Scheme
• Learning and development opportunities within our business and across our brands