Senior Sales Associate i - ce UK Brompton Road (40 Hours)

COACH; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global fashion brand is seeking a Senior Sales Associate in London to achieve sales goals and provide exceptional customer service. The role involves acting as a brand ambassador, meeting customer needs, and supporting team initiatives. Candidates should have experience in luxury retail and strong interpersonal skills. Flexibility for night and weekend shifts is required.

Qualifications

• Previous management experience in a luxury retail service environment is preferable.
• Current knowledge of fashion trends and competition in the marketplace.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service as a brand ambassador.
• Achieve personal sales and productivity goals.
• Service all customers according to the Coach Approach standards.

Skills

Customer Focus

Interpersonal Savvy

Drive for Results

Creativity

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

Basic computer skills

Job description

SENIOR SALES ASSOCIATE

Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio. We create beautiful, long‑lasting products that empower customers to be themselves.

Primary Purpose

The Senior Sales Associate contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling and Service training skills. The role requires meeting personal sales and productivity goals while delivering exceptional customer service, representing Coach as a brand ambassador and ensuring customers’ needs are exceeded.

Competencies for All Employees

• Courage: Provides direct, actionable feedback and faces people problems promptly.
• Creativity: Generates new ideas and makes connections among unrelated concepts.
• Customer Focus: Delivers on internal and external customer expectations and gains trust.
• Dealing with Ambiguity: Handles change and uncertainty without full information.
• Drive for Results: Consistently exceeds goals and motivates self and others.
• Interpersonal Savvy: Builds constructive relationships and diffuses tension effectively.
• Learning on the Fly: Quickly acquires new knowledge, experiments, and applies lessons learned.

Competencies for All People Managers

• Strategic Agility: Anticipates future trends and crafts competitive strategies.
• Developing Direct Reports and Others: Provides challenging tasks, career development, and supportive coaching.
• Building Effective Teams: Creates strong morale, fosters open dialogue, and promotes belonging.

Candidate Profile

• Understand how individual productivity impacts the store.
• Behave like a brand ambassador.
• Model sales behaviours taught in company training programs.
• Maintain high energy on the sales floor.
• Consistently achieve sales goals.
• Able to work with multiple customers simultaneously.
• Consistently anticipate and meet customers’ needs.
• Service all customers according to the Coach Approach standards.
• Participate as a team member and encourage the team to meet and exceed performance standards.
• Champion company initiatives and support management decisions.
• Demonstrate professional ethics.

Further Requirements

• Previous management experience in a luxury retail service environment is preferable.
• High school diploma or equivalent; college degree preferred.
• Current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet). 
• Ability to communicate effectively with customers and the team (oral and written), manoeuvre the sales floor and meet moderate stockroom lifting and store climbing requirements.
• Flexibility to work nights, weekends, and holidays.