Senior Sales Associate

Michael Kors; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Versace is seeking a Senior Sales Associate for its London New Bond Street store. You will build relationships with customers and maximize sales while upholding image, product standards, and operations, delivering the Versace customer experience.

You will partner with management to meet sales targets, enhance product knowledge, and act as a brand ambassador to attract new and VIP clients. The role emphasizes customer service, CRM participation, and store presentation.

Qualifications

• 2 to 3 years’ experience in retail – luxury experience preferred.
• Creative skills and “eye for fashion”, attention to detail.
• High level of knowing trends.
• An entrepreneur with the ability to drive results.
• Well connected with a strong ability to engage.
• Elevated customer service skills; a true fashion expert with a passion for sales.
• Positive, outgoing, high-energy personality for a fast-paced environment.
• Strong relationships skills and ability to maintain long-term with clients and community.

Responsibilities

• Partner with management team to strategically achieve sales targets.
• Strive to always increase brand and product knowledge.
• Master selling skills to satisfy customer needs.
• Take action to maximize sales opportunity on all categories.
• Embrace and promote our Retail Excellence Program with clients and staff.
• Build strong partnerships with clients, peers, and management through effective communication.
• Ensure superb customer service standards to meet expectations.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Deliver the Versace experience to increase customer loyalty.
• Drive CRM activities and long-term customer relationships.
• Participate in in-store and promotional events.
• Manage boutique stock and backroom operations; ensure compliance with policies.
• Maintain store presentation and VM per directives.

Skills

Luxury retail

Sales-driven

Client engagement

Teamwork

Fashion sense

Relationship building

Job description

GV - London New Bond Street

The Senior Sales Associate will join our team reporting to the Store Manager. You will build relationship with customers and maximize sales opportunity, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience.

WHAT YOU WILL DO

• Partner with management team to strategically achieve sales targets.
• Strive to always increase brand and product knowledge.
• Master selling skills to satisfy customer needs.
• Take action to maximize the sales opportunity on all categories.
• Embrace and promote our Retail Excellence Program with both clients and staff.
• Build strong partnerships with clients, peers, and management through effective communication.
• Ensure superlative customer service standards, to meet customer expectations.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Deliver the ultimate Versace experience to increase customer loyalty.
• Drive results through delivering an elevated customer experience both during and after sale service CRM activities.
• Capture customer data all the time.
• Proactively take possible actions to maintain a long-term relationship with customers.
• Participate in the organization of In-store and Promotional events.
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients.
• Operations: Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.).
• Remain in compliance with operational and company policies and procedures.
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up.

YOU’LL NEED TO HAVE

• 2 to 3 years’ experience in retail – luxury experience preferred
• Creative skills and “eye for fashion”, attention to detail
• High level of knowing trends
• An entrepreneur with the ability to drive results
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• A positive, outgoing, high-energy personality able to thrive within a high paced environment and being multi-tasking
• Strong relationships skills and ability to maintain long-term with clients and community and understands the needs and changes of the market
• Ability to work in a team

Versace is an equal employment opportunity employer. Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.

Founded by Gianni Versace in 1978, Versace is built on the principle of freedom — empowering fearless self-expression through every touchpoint, from fashion, interiors, fragrance, hospitality and more. Its fierce spirit of independence and progressivism fuels its relationships with the world's most influential figures, positioning Versace at the heart of culture. To own and wear Versace is to embrace a life without inhibition, without prejudice, accepting of deeply human truths and contradictions: a desire for classicism and innovative Italian artisanship, strength and sensuality, quietude and the volume raised to max. It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality in its designs for a complete life.

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