Senior Sales Associate

Zachary Daniels; City Of London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A luxury retail brand is seeking a Senior Sales Associate to join their new concession in Selfridges London. This role demands an individual with extensive luxury retail experience and a strong sales record. You'll deliver exceptional service, support the Concession Manager, and build relationships with discerning clients. If you're passionate about luxury and skilled in clienteling, this opportunity is for you.

Qualifications

• Extensive experience in luxury retail or fine jewellery/watches, ideally within a department store setting.
• Strong sales record with proven ability to drive results.
• Excellent communication, organisation, and presentation skills.

Responsibilities

• Provide exceptional, personalised service to every client.
• Support the Concession Manager in operations and sales performance.
• Build relationships with VIP clients and collaborate with teams.

Skills

Exceptional client service

Sales performance

Relationship building

Communication skills

Presentation skills

Job description

Senior Sales Associate - Luxury Watch & Jewellery Concession, Selfridges London

Location: The Wonder Room, Selfridges, London

Position: Senior Sales Associate

Salary: Up to £35,000 (OTE)

A new and exclusive luxury watch and jewellery concession is launching within The Wonder Room at Selfridges London. We are seeking an experienced Senior Sales Associate to help build and shape this new boutique space.

As a brand ambassador, you will deliver world‑class service to discerning clients and support the Concession Manager in driving performance and operational excellence.

Key Responsibilities

• Provide exceptional, personalised service to every client—from first introduction to aftercare.
• Support the Concession Manager in daily operations, sales performance, and clienteling initiatives.
• Build long‑term relationships with VIP and repeat clients, collaborating with Selfridges' Personal Shopping and Luxury Concierge teams.
• Maintain immaculate visual presentation and adherence to brand guidelines.
• Mentor junior team members and lead by example in client interactions.

About You

Extensive experience in luxury retail or fine jewellery/watches, ideally within a department store setting.

Strong sales record with proven ability to drive results through relationship‑building.

Excellent communication, organisation, and presentation skills.

Passionate about storytelling, heritage, and craftsmanship within a luxury context.

This is a superb opportunity to play a key role in establishing a prestigious new concession in one of London's most iconic retail destinations.