Senior Sales Associate

Richemont; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading luxury brand in London is looking for a Senior Sales Associate to enhance customer experiences and achieve sales targets. You will welcome clients, manage relationships, and support management in a busy boutique environment. This role requires passion for our diverse product range and experience with international clients. Join a committed team that values internal development and personal growth.

Benefits

Internal development opportunities

Employee discounts

Professional growth

Qualifications

• Previous experience dealing with clients from diverse backgrounds.
• Passionate and curious about Montblanc's products.
• Proactive and able to remain calm under busy environments.

Responsibilities

• Welcome clients and introduce them to the brand's heritage.
• Support the management team with tasks and assume duties when needed.
• Cultivate a loyal client base through CRM activities.
• Achieve sales targets individually and as part of a team.
• Share knowledge about the product range with clients.

Skills

CRM activity

Customer relationship development

Digital outreach

Sales targets achievement

Calm under pressure

Job description

As a lead brand ambassador for Montblanc, you are responsible for welcoming clients to the boutique, introducing them to the heritage of our maison and ultimately setting an exemplarily standard of customer experience and level of performance. The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects.

As a Senior Sales Associate, you will also be required to support the management team with additional tasks and execute managerial duties in the absence of the Boutique Manager.

Benefits

As a significant member of the Montblanc community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

Responsibilities

• A key focus for the team is CRM activity and cultivating a loyal client-base for both the brand and boutique. It is vital that this individual is proactive about nurturing genuine customer relationships and developing a successful client book. We are seeking candidates who are confident and experienced in digital outreach via WhatsApp, WeChat and other online communication platforms.
• Working within the boutique, KPI's & sales targets are of the upmost significance. Having the ability to work both individually and as a team will be of high importance when trying to achieve sales within a highly competitive retail environment.
• Montblanc offers a vast array of products from writing instruments and stationery, to watches and luxury accessories. We require individuals who are passionate and curious about our maison. You will be expected to become an expert in your field - sharing this knowledge with both your clients as well as the rest of your team. You will play an essential part in the smooth running of our boutique and seamless customer journey.
• We are looking for individuals who are naturally proactive and take initiative. Often our boutiques are extremely busy environments, so having the ability to remain calm under pressure is key. It is vital that this individual has previous experience dealing with clients from an array of backgrounds and cultures, in order to support the boutique internationally diverse customer base.

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories.