Senior Sales Advisor

Stark Group; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading merchant company in Luton is looking for a proactive Senior Sales Advisor to join their team. In this full-time role, you will build relationships with customers to meet their needs and achieve sales targets through effective upselling. The position offers competitive pay, a performance-related bonus, and various benefits including a robust retirement plan, work perks, and professional development opportunities. If you are passionate about providing exceptional service, we can't wait to hear from you.

Benefits

Competitive Basic Salary

Performance Related Bonus

34 days holiday per year

Retirement Savings Plan

Life Assurance

Work Perks platform

Wellbeing Centre

Qualifications

• Strong ability to build relationships with customers.
• Proven track record in sales and upselling products.
• Excellent communication and interpersonal skills.

Responsibilities

• Build relationships with new and existing customers.
• Maximise customer interactions to achieve sales targets.
• Process customer orders using in-house systems.
• Ensure timely fulfillment of all customer orders.

Skills

Customer relationship management

Sales and upselling

Effective communication

Team collaboration

Job description

Overview

We are currently recruiting for a proactive Senior Sales Advisor to join our busy branch in Luton. This is a full‑time role working Monday‑Friday 7:30‑17:00, and every other Saturday from 08:00‑12:00.

Responsibilities

• Building excellent relationships with new and lapsed customers so you can understand and meet their needs.
• Maximising customer interactions to support achievement of sales and profit targets through upselling and cross‑selling relevant products, offering specific product advice.
• Use our in‑house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey.
• Getting to know our suppliers and continuously looking for opportunities to improve product and industry knowledge.
• Ensuring all customer orders are fulfilled in a timely fashion.
• Following plans to continuously improve customer experience.
• Advising customers on trading terms and conditions and information in relation to customer accounts and credit levels (financial).
• Supporting all Company initiatives.

Core Values

• Enthusiasm – Positivity and unyielding passion for the merchant world.
• Decency – Honesty, integrity, and mutual respect.
• Team Spirit – A genuine desire to help others, working collaboratively and achieving results together.
• Pride – Dedication in producing top‑notch results.

About Us

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We’re not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

Benefits

• Competitive Basic Salary
• Performance Related Bonus
• 34 days holiday per year
• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance – From your first day of employment with us you are automatically covered for a lump‑sum death in service benefit of 2× your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump‑sum death in service benefit will be increased to 4× your Pensionable Earnings.
• Work Perks – A platform home to hundreds of your favourite high‑street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, mental‑health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Refer a Friend scheme
• Wellbeing Centre via Work Perks

Why Choose Us

• Quality – We’re unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.
• Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel.
• Listening and Learning – We know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers.
• Professional Development – We are invested in your success. Real chances to progress with apprenticeships, training and mentoring programs designed to elevate your career.
• Great Benefits – Compelling package that includes competitive salary, bonuses, pension schemes, life assurance and many other perks.
• Work‑Life Balance – Flexible working hours and a hybrid working model to help you find your ideal rhythm.

Next Steps

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!