Senior Risk & Control Leader — Customer Operations

Virgin Money; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider in Newcastle upon Tyne is seeking a Senior Business Control Manager to enhance risk management practices. You will work with Customer Operations, manage a team, and significantly impact customer experiences. The ideal candidate has a strong background in financial services, knowledge of Risk & Control frameworks, and excellent stakeholder relationship skills. Benefits include a competitive pension, private medical insurance, and opportunities for professional development.

Benefits

25 days holiday, increasing to 30

Private medical insurance

Annual performance-related bonus

Training and development opportunities

Qualifications

• Experience in a related role at a similar level.
• Expert knowledge of Risk & Control Frameworks and Reporting.
• Ability to lead and build strong team relationships.

Responsibilities

• Collaborate with Customer Ops teams to develop risk procedures.
• Drive improvement in control effectiveness.
• Design and conduct thematic assurance activities.

Skills

Financial Services risk professional

Business acumen

Strong knowledge of regulatory environment

Effective facilitation skills

Education

Risk or audit qualification(s)

Job description

A leading financial services provider in Newcastle upon Tyne is seeking a Senior Business Control Manager to enhance risk management practices. You will work with Customer Operations, manage a team, and significantly impact customer experiences. The ideal candidate has a strong background in financial services, knowledge of Risk & Control frameworks, and excellent stakeholder relationship skills. Benefits include a competitive pension, private medical insurance, and opportunities for professional development.