Senior Revenues & Benefits Officer

Hertsmere Borough Council; Borehamwood; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Borehamwood is seeking a Senior Revenues and Benefits Officer. The role involves managing a team and ensuring effective handling of Housing Benefit and Council Tax Support. Candidates must have relevant experience and skills in legislation and mentoring staff. This full-time position offers a hybrid working arrangement and various benefits including generous leave and gym membership.

Benefits

27 – 32 days annual leave plus bank holidays

Local government pension scheme

Flexi-Leave

Free gym membership

Cycle schemes

Free wellbeing benefits

Employee Assistance Programme

Qualifications

• Experience in a similar department is essential.
• Ability to manage team performance and customer service.
• High level of accuracy and efficiency required.

Responsibilities

• Deputising for the Principal Benefits Officer as needed.
• Supervising a team dealing with benefit assessments and payments.
• Ensuring customer enquiries and complaints are dealt with efficiently.

Skills

Knowledge of Housing and Council Tax Benefit Legislation

Knowledge of DWP welfare benefits

Mentoring and coaching staff

Skilled in Microsoft Office systems

Experience with Civica OpenRevenues

Job description

Job Overview

We are seeking a Senior Revenues and Benefits Officer to join our supportive, high profile and customer focused team, who are dedicated to providing an effective and responsive Revenues & Benefits service to Hertsmere residents.

Responsibilities

The duties will include deputising as required for the Principal Benefits Officer, supervising and managing a team of staff dealing with the assessment and payment of Housing Benefit and Council Tax Support. The post holder will ensure customer enquiries, complaints and claims are dealt with efficiently and that performance and customer service are maximised. A high level of accuracy and efficiency is required.

Qualifications

The ideal candidate will have worked in a similar department to gain thorough knowledge of Housing and Council Tax Benefit Legislation and practice, knowledge of DWP welfare benefits and recovery of overpaid benefits. They will also have mentored, coached and trained other members of staff. Skilled in all Microsoft office systems and Civica OpenRevenues is required.

Employment Details

Post is offered on a full‑time, permanent basis (36 hours per week).

Benefits

• 27 – 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays
• Local government pension scheme
• Flexi-Leave (opportunity to accrue extra work time that can be taken off later as extra leave – up to 2 days per month)
• Free gym membership
• Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)
• Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)
• Employee Assistance Programme

Working Arrangements

The Council operates a hybrid working system where employees may work up to three days per week from home (depending on department requirements).

Closing Date

Monday 8th December, 10am