Senior Retail & Sales Team Leader

Red Carpet Ready Ltd; North Kesteven; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading dress specialist in the UK is seeking a Senior Retail & Sales Team Leader to manage the shop floor and lead a dynamic sales team. You will drive customer satisfaction and oversee operational excellence in a busy retail environment. This role offers a competitive salary package of up to £34,000 and numerous benefits, including uncapped overtime and generous staff discounts.

Benefits

Uncapped overtime during peak season

Generous staff discounts (20%)

Regular company events

30 days annual leave, including Bank Holidays

Promotion and career development opportunities

Staff recognition events

Closure on Mother's/Father's Day & during Christmas

Qualifications

• Proven track record in retail management.
• Energetic personality that connects with customers.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Lead and manage sales teams effectively.
• Ensure exceptional customer service experiences.
• Oversee staff training and development.
• Manage shop floor operations efficiently.
• Address any site maintenance issues as keyholder.

Skills

Charisma

Strong communication

Sales ability

Attention to detail

Leadership

Proactive attitude

IT and email competency

Energy and enthusiasm

Tools

Microsoft Office

Job description

Due to ongoing growth, we are searching for a Senior Retail & Sales Team Leader to join us at Red Carpet Ready - the UK's largest dress specialists!

Along with a salary package of up to £34,000 per annum, we offer a range of benefits including:

• Uncapped overtime during peak season (August - May)
• Generous staff discounts (20%)
• Regular company events
• 30 days annual leave, including Bank Holidays
• A focus on promoting & developing staff within the company, with a focus on career progression.
• Company trips
• Staff recognition and reward evenings
• Closure on Mother's/Father's Day & during Christmas (unlike most other retailers)

Your role as Senior Retail & Sales Team Leader at Red Carpet Ready:

On your shift, you may be leading the shop floor sales teams and serving over 500 customers on a busy weekend. You will be the initial meet and greet host to our customers, so must be clear, comfortable, and confident when addressing large groups. This role is primarily based at our Shopping Venue & HQ – Branston, Lincoln.

Some of your key responsibilities:

Staff Management

Create and deploy staff workload plans with daily staff briefings, continually completing staff checkbacks and ensuring all tasks are completed with no stone unturned – being dynamic is key to this role. Manage a team of up to 10 individuals across varying shift times, proactively continually evaluating an ever‑evolving daily workload list.

Training & Recruitment

Oversee and assess the training from your team to ensure consistency throughout. Craft & manage staff development schemes, which take staff from being new recruits to fully‑fledged sales staff through achieving set KPIs & milestones.

Shop Floor Management

On your shift, you will be responsible for managing our retail premises, delivering sales and exceptional customer service experience to over 500 customers on a busy weekend. Be an ambassador to providing first class service to our customers. You will be the initial Meet & Greet Host to our customers.

Customer Service/Operations

Lead and organise your team during the goods‑in process, allocating and dispatching orders. Ensuring that staff deal with customers correctly and that calls are answered efficiently and correctly.

Site Maintenance

As a keyholder, you will be a problem solver across the site – e.g. payment machines, phone system, Wi‑Fi/broadband, general site maintenance, floods etc. including call‑outs where necessary.

Sales

Leading the sales team, hitting targets and advising all staff of company changes to products/processes.

We're looking for a Senior Retail & Sales Team Leader with:

• charisma and the right personality that your customers will love and remember.
• Ability to sell & lead a retail sales team.
• A strong communicator & proactive individual, with high attention to detail.
• Competent at using Microsoft Office software, email & IT‑savvy to a good standard.
• Ability to create documents & presentations to a high standard.
• Desire to work in a fast‑paced, dynamic & entrepreneurial business.
• Ability to set & review KPIs & bonus incentives for your sales team.
• Ambitious, committed C‑reward driven.
• Energetic & strong when dealing with customers to maintain exceptional levels of customer service & sales.
• The ability to work across different areas of the business including customer service, sales, goods in, order allocation and dispatches.

This is a fantastic opportunity to join us! We are winners of UK Employer of the Year 2025, Most Inspiring Businesswoman 2025, Best Business 2022, Businessperson of the Year 2023, the Women in Business Awards & Prom Queen on Channel 5. We were also named as one of the UK's Top 100 fastest growing female‑led companies in 2023. We are one of the best‑paying companies in the Lincoln area and there are many opportunities for ongoing promotion.

To join the team as Senior Retail & Sales Team Leader, please click apply online and upload an updated copy of your CV along with a covering letter. The cover letter MUST include why you would be suitable to join our award‑winning team, why you believe you are perfect for this job and what interest you about Red Carpet Ready!

Note: The job title of ‘Senior’ relates simply to the level of experience and has no relevance to age. You are encouraged to apply for any opportunities that you feel to be suitable, irrespective of age or level of experience.