Senior Retail Managers Required For Aston Villa

Constellation Midlands; Birmingham; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading event service provider in Birmingham is seeking experienced Senior Retail / Patch Managers to manage kiosks during match days at Villa Park. You will lead a team in a fast-paced environment, ensuring a high level of customer service for over 42,000 fans. Candidates must have strong leadership skills and experience in retail management. The role offers flexible shifts and competitive pay at £19.58 per hour. Candidates must be 18+ and able to handle alcohol.

Benefits

Competitive pay

Flexible shifts

Experience in a dynamic environment

Opportunities for progression

Qualifications

• Experience managing retail teams, especially in a fast-paced environment.
• Strong customer service knowledge and focus.
• Ability to delegate and solve problems efficiently.

Responsibilities

• Lead a team to deliver service to over 42,000 fans on match days.
• Oversee operations ensuring compliance with standards.
• Act as main point of contact for managers and kiosk leaders.

Skills

Leadership

Customer service

Communication

Problem-solving

Reliability

Job description

The Role :

Do you want to be part of an exciting and enthusiastic team of individuals that are the driving force behind the incredible match days at Villa Park, home to Aston Villa F.C.

We are looking for experienced Senior Retail / Patch Managers (managing kiosks in a designated patch at Aston Villa) to bring some great energy managing a team in our customer-facing drinks and food units.

The role will put you right in the heart of a match day and the exhilarating atmosphere of Villa Park, whilst allowing you the flexibility to work around your schedule.

We are looking for experienced, passionate, and committed retail managers to lead a team to deliver a service to over 42,000 football fans on match days. You must be able to interact effectively with customers whilst managing your team in order for them to excel in their role and deliver a high level of service to our customers. You will be expected to oversee the operation of a number of busy retail units, ensuring they comply with EHO standards and are PCI compliant.

You will attend briefings, passing on relevant information to team members. You will prepare your team for the day ahead and inspire them to be pro-active and enthusiastic in their role.

You will act as the main point of contact for senior managers, kiosk team leaders and logistics porters, as well as dealing with customer queries and complaints.

Ensure the kiosks have suitable levels of staffing and that equipment is in order.

Commitment to being available for the majority of matchdays throughout the football season is vital.

Key Attributes :

• Passionate Leader
• Compassionate and approachable personality
• Motivating
• Strong customer service knowledge and focus
• Ability to work in a fast-paced environment
• Good communication skills
• The ability to delegate and solve problems efficiently as they arise
• Able to lead by example, in attitude, work ethic and uniform requirements
• Reliable and consistent commitment
• Able to change a barrel / keg

Working Hours

Casual Shift Work, Paid Weekly. From £19.58 per hour. Shifts will be available throughout the year predominantly on all home fixtures / match days, and times can vary.

Why work with us?

• Great opportunity to be part of the event-day buzz, working flexibly in fast-paced match days
• Competitive pay
• Be part of a great, supportive team
• Gain some great transferable skills and work experience
• The opportunity to progress within your role and / or across others within Compass Group UK and Ireland
• Flexible shifts with the potential of working at a huge variety of venues across the country

NOTE: You must be 18+ to apply and will be required to handle alcohol.