Senior Retail Manager

TUI; Sutton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading travel company is seeking a Senior Retail Manager for their Sutton store. The role involves leading a large team, ensuring exceptional customer service, achieving sales targets, and creating unforgettable holiday experiences. Candidates should be passionate about leadership and adaptable to changes in a fast-paced environment. This position offers a competitive salary along with various benefits including commission and bonuses.

Benefits

Commission and discretionary bonus schemes

Fantastic holiday benefits and discounts

Investment in development and career progression

Pension scheme and life assurance

Qualifications

• Proven passion for leading by example and delivering excellent customer service.
• Experienced at prioritising multiple tasks in a fast-paced environment.
• Skilled mentor who communicates effectively and retains talent.

Responsibilities

• Lead and inspire your team while driving customer and sales objectives.
• Support team development and resolve customer queries.
• Implement strategic plans to grow business and enhance customer experiences.

Skills

Leadership

Customer service

Sales target achievement

Team mentoring

Adaptability

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Senior Retail Manager at our Sutton store, you’ll lead a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best‑loved holiday company.

As part of our commitment to provide exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including, weekends, bank holidays and evenings.

ABOUT OUR OFFER

• TUI offers much more than just a competitive salary
• Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

ABOUT THE JOB

• Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
• Support and develop your team to be proactive in resolving questions or complaints. If things go off track, you’ll be confident to step in and take ownership
• Drive footfall and customer retention through strategic thinking to spot opportunities with a clear commercial plan to grow our business
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to exceed performance goals and enhance our customers’ digital journey
• Effectively inspire your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
• Recruit and retain talent maintaining high levels of engagement and low levels of attrition.

ABOUT YOU

• Proven passion for leading by example and delivering excellent customer service
• Confident and fun motivator with a strong drive to achieve goals and sales targets
• Experienced at prioritising multiple tasks in a fast-paced environment and bounce back from challenges
• Able to embrace change easily and adapt quickly to new ways of working
• Fair and inclusive management style who recognises people are our most valued asset
• Skilled mentor who communicates effectively, leads and develops your team and retains talent
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

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