Senior Retail Manager

TUI Group; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading holiday company in the City of London is seeking a Senior Retail Manager for their Sutton store. This role involves leading a team, driving sales, and enhancing customer experiences. The ideal candidate will have strong leadership skills, a proven track record in retail, and the ability to inspire their team to exceed targets. This position offers competitive salary, bonus schemes, and great holiday benefits.

Benefits

Competitive salary

Commission and discretionary bonus schemes

Holiday benefits and discounts

Health and Wellbeing initiatives

Pension scheme and life assurance

Qualifications

• Experience in managing retail teams and driving performance.
• Ability to inspire and coach team members effectively.
• Strong problem-solving skills to handle customer queries.

Responsibilities

• Lead and inspire a large team to achieve exceptional sales results.
• Develop your team to proactively address customer questions and complaints.
• Drive customer retention and footfall through strategic decision-making.
• Adapt to technological changes and enhance the customer's digital experience.
• Maintain high engagement levels within the team.

Skills

Leadership

Customer service

Strategic thinking

Team coaching

Job description

Overview

TUI Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Senior Retail Manager at our Sutton store, you’ll lead a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our commitment to provide exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including, weekends, bank holidays and evenings.

About our offer

• TUI offers much more than just a competitive salary
• Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

About the job

• Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
• Support and develop your team to be proactive in resolving questions or complaints. If things go off track, you’ll be confident to step in and take ownership
• Drive footfall and customer retention through strategic thinking to spot opportunities with a clear commercial plan to grow our business
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to exceed performance goals and enhance our customers’ digital journey
• Effectively inspire your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
• Recruit and retain talent maintaining high levels of engagement and low levels of attrition.