Senior Retail Labour and Productivity Manager

LEGO A/S; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Family Care Leave

Life and disability insurance

Wellbeing resources

Colleague discount

Bonus scheme

Hybrid working

Job summary

LEGO Group is seeking a Senior Retail Labour and Productivity Manager to operationalise labour planning and productivity across LEGO Brand Retail. You will lead budgeting, forecasting, workload modelling and analytics to connect demand with labour requirements and investment decisions.

In a hybrid setup, you’ll collaborate with Operations, Finance, People, Payroll, Digital and Data Analytics teams to implement scalable planning across AMS and EMEA, driving continuous improvement and strong

Qualifications

• 5+ years in retail labour planning or related fields across multi-site organisations.
• Experience budgeting, forecasting, workload modelling and activity-based planning.
• Implemented labour-planning methodologies across markets or business areas.
• Analyzed labour data and translated findings into actionable recommendations.
• Strong understanding of workforce management systems and scheduling integration.
• Led cross-functional alignment to implement planning methodologies across markets.

Responsibilities

• Lead development of labour-planning models linking demand, workload and service.
• Develop budgeting, forecasting and reforecasting approaches for informed decisions.
• Deliver productivity analysis and activity-based models to improve efficiency.
• Provide governance and reporting for regional planning across AMS and EMEA.
• Partner with ops, finance, people and tech teams to drive improvements.
• Build a prioritised roadmap for model enhancements and escalations.

Skills

Retail labour planning

Workforce management

Labour budgeting

Forecasting

Productivity analysis

WFM systems

Stakeholder alignment

Education

Bachelor’s degree or equivalent

Tools

WFM systems

Job description

Job Description

Do you want to play a key role in further developing retail labour management and productivity capabilities of a world-class brand like the LEGO Brand? Do you think you have what it takes to help deliver awesome LEGO Brand and shopping experiences to our shoppers and consumers all over the world?

About the role

As our Senior Retail Labour and Productivity Manager, you'll lead the operationalisation of labour planning and productivity across LEGO Brand Retail, within the strategy, frameworks and governance established by the Director, Labour Workforce Management, to whom you'll report.

You'll lead the development and continuous improvement of labour-planning, budgeting, forecasting, productivity and analytics capabilities across AMS and EMEA, translating business needs into scalable planning approaches, clear insights and actionable recommendations.

Working across multiple functions and regions, you'll lead recurring planning and analytical delivery, while connecting demand forecasts, store workload and service expectations to labour requirements, budgets and investment decisions.

Required Qualifications

• Demonstrated 5+ years' experience in retail labour planning, workforce management, retail operations, productivity or related fields within a complex multi-site organisation.
• Delivered labour budgeting, forecasting, workload modelling and activity-based labour-planning practices to support retail operations.
• Implemented labour-planning methodologies, processes or tools across multiple markets or business areas.
• Analysed labour and productivity data independently, developed scenarios and translated findings into actionable recommendations.
• Demonstrated a good understanding of workforce management (WFM) systems and how labour planning connects with scheduling capabilities.
• Led cross-functional alignment across Operations, Finance, People, Payroll, Digital, Technology and Data & Analytics to implement labour-planning methodologies across multiple markets.
• Demonstrated the ability to independently prioritise complex initiatives, influence senior stakeholders and resolve competing requirements, recognising when material decisions require escalation.

What you'll build

• Labour-planning models that connect demand, workload and service expectations with labour requirements.
• Budgeting, forecasting and reforecasting approaches that support informed operational and labour-investment decisions.
• Productivity analysis and activity-based models that identify opportunities to improve labour effectiveness.
• Consistent labour-performance reporting, validated data inputs and actionable insights that support senior leadership decisions.
• Governance and review routines that support consistent planning, adoption and continuous improvement across AMS and EMEA, within established frameworks and with relevant legal requirements addressed alongside appropriate subject-matter partners.
• A prioritised roadmap for improving labour-planning models and methodologies, with material changes escalated for Director approval.
• Business requirements that connect labour planning with workforce-management and scheduling capabilities, in partnership with the WFM Manager and relevant technology teams.
• Strong partnerships across Operations, Finance, People, Payroll, Digital, Technology and Data & Analytics.

If you've worked in a role where you balanced labour requirements, productivity goals and operational realities across multiple locations, you'll feel at home here. What matters most is your ability to combine analytical thinking, practical retail experience and a genuine interest in improving the experience of store colleagues and shoppers through effective planning and technology.

Life on the team

You'll join the Global Retail Excellence Team, working in a hybrid rhythm with colleagues across regions and functions. The team values curiosity, continuous improvement and shared problem-solving. People work closely together, exchange knowledge openly and support each other in building consistent, scalable retail capabilities.

What success looks like

You'll become the go-to expert for labour planning and productivity, helping teams make better decisions through data, forecasting, reporting and clear recommendations. Over the next 12 to 18 months, you'll help strengthen and embed planning methodologies, lead recurring planning and governance routines, increase adoption of workforce-management capabilities and improve visibility of labour performance across the business. You'll work closely with Operations, Finance, People, Payroll, Digital, Technology, Data & Analytics teams, and workforce-management partners to deliver lasting improvements across LEGO Brand Retail.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Your workplace: Your workplace will be the office, store or factory specified in this advert.

Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

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