Senior Retail Data & Systems Manager

Heathrow Airport; City of Westminster; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading airport in the UK is seeking a Senior Retail Data & Systems Manager to oversee the Salesforce platform and manage Retail data integrity. The role involves guiding system enhancements, ensuring data accuracy, and liaising with cross-functional teams to resolve issues. Candidates should possess strong knowledge of development pipelines and excellent communication skills. This position is crucial for driving strategic improvements within the Retail function.

Qualifications

• Strong knowledge of development pipelines, contractual business systems, data management, and reporting processes in a Retail environment.
• Proficiency in data analysis, ensuring accuracy and integrity in reporting.
• Excellent communication skills to liaise effectively between internal and external stakeholders.

Responsibilities

• Manage Salesforce-based platform and delivery of sprint points through a development partner.
• Lead data collection, validation, and reporting processes.
• Guide enhancements and integrations that improve operational efficiency.

Skills

Development pipelines

Data management

Reporting processes

Problem-solving

Communication

Job description

The Senior Retail Data & Systems Manager is a key role within the Retail function, focused on ensuring that business systems and data processes fully support commercial objectives and Retail operational needs. It will be responsible for developing, maintaining, and supporting Retail business systems (acting as the Product Owner) so they align with strategic goals and operational requirements.,

Responsibilities

• The Senior Retail Data & Systems Manager serves as the business owner for a Salesforce-based platform, taking full responsibility for its development roadmap and ensuring that all enhancements align with business priorities. This includes managing the delivery of sprint points through a third-party development partner, overseeing both the strategic pipeline and quick-win initiatives, and ensuring that progress is tracked and communicated effectively. The role requires internal prioritization, team management, ownership and a good technical understanding while externally reporting successes, risks, and failures at a senior level, providing clear visibility of system performance and development outcomes.
• A critical accountability is maintaining the integrity and accuracy of Retail data by leading data collection, validation, and reporting processes. The manager collaborates closely with Retail Category teams, Finance, IT, and Business Support Teams to identify, analyse, and resolve data issues quickly, minimising disruption to month-end financial activities. In addition, the role owns real‑time solutionizing and rectification of issues, working hands‑on with the line‑level team to troubleshoot and resolve problems as they arise.
• The position provides expertise on Retail business systems, guiding enhancements and integrations that improve operational efficiency and support the development of reporting tools that enable effective decision‑making and strategic planning. Driving continuous improvements in data quality is essential, ensuring that reporting outputs meet high standards and support commercial objectives.
• The role should bring a technical creativity through long‑term vision; allowing us to both improve the here‑and‑now but with a view to how those improvements ladders into new and innovative ways of getting high value from our existing data, as well as identifying opportunities to integrate, include or source new data. The manager will be responsible for building the business validation for any incurred costs, and working with key system stakeholders to ensure data gets ingested and transformed in a way which meets the needs of the business.
• As the primary point of contact for system‑related queries, the manager coordinates with IT teams to resolve technical challenges and supports change management efforts by delivering training and guidance on system updates and enhancements. Strong stakeholder management is vital, requiring proactive engagement with internal and external partners-including Retail Account Managers, Retail Brand Partners, Business Services Team, IT, Finance, and Commercial Data & Analytics teams-to resolve data discrepancies and maintain confidence in system outputs.
• The role also supports business‑as‑usual activities and other commercial systems‑related initiatives, ensuring that process documentation and training guides are consistently maintained and updated to reflect any changes. Through these responsibilities, the Retail Data & Systems Manager ensures that systems and data processes not only meet operational needs but also drive strategic improvements across the Retail function.

Qualifications

• Strong knowledge of development pipelines, contractual business systems, data management, and reporting processes in a Retail environment (or similar)
• Experience in process development and system management within a commercial environment.
• Proficiency in data analysis, ensuring accuracy and integrity in reporting.
• Ability to work collaboratively with cross‑functional teams to resolve data and system‑related issues.
• Strong problem‑solving skills with a proactive approach to system and process improvements.
• Excellent communication skills to liaise effectively between internal and external stakeholders.
• Experience of maintaining data integrity to drive efficiencies that support strategic decision‑making and business growth.