Senior Retail Consultant

Travel Trade Recruitment Limited; England; On-site; GBP 25,000 - 35,000; Part time

Job summary

A prestigious travel agency is seeking a Senior Retail Travel Consultant in Surrey. This role involves providing expert travel advice, planning holidays, and ensuring high levels of customer service. Ideal candidates will have experience in travel sales and strong communication skills. Competitive salary offered with potential for part-time work. No Sundays or Bank Holidays required.

Benefits

Excellent basic salary

Occasional travel for training

No Sundays or Bank Holidays

Qualifications

• Previous experience in a retail or travel sales environment.
• Knowledge of global travel destinations and travel industry practices.

Responsibilities

• Provide expert travel advice and guidance to customers.
• Plan and book holidays, including flights and accommodation.
• Handle both face-to-face and online/telephone enquiries.
• Meet individual and team sales targets and KPIs.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Sales-focused mindset

Attention to detail

Ability to multitask

Education

Travel and Tourism qualification

Tools

Galileo

Amadeus

Job description

Overview

Senior Retail Travel Consultant required to work in this upmarket travel agency in a very affluent area in Surrey (would consider part time). To assist customers in planning, booking, and coordinating travel arrangements, ensuring a high level of customer service while meeting sales and service targets, dealing with worldwide holidays to amazing destinations and using your expertise and experience in gaining their booking.

Responsibilities

• Provide expert travel advice and guidance to customers.
• Plan and book holidays, including flights, accommodation, car hire, travel insurance, and excursions.
• Handle both face-to-face and online/telephone enquiries.
• Offer tailored travel solutions to meet customers\' needs and budgets.
• Upsell travel-related products such as insurance, tours, and upgrades.
• Stay informed about industry trends, destinations, visa requirements, and travel regulations.
• Maintain customer records and manage bookings using internal systems.
• Resolve customer queries and complaints in a timely and professional manner.
• Meet individual and team sales targets and KPIs.
• Participate in training, familiarisation trips, and promotional events.

Qualifications and Experience

• Travel and Tourism qualification (preferred but not essential).
• Previous experience in a retail or travel sales environment
• Knowledge of global travel destinations and travel industry practices.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Sales-focused mindset with persuasive selling skills.
• Attention to detail and organisational skills.
• Ability to multitask and work under pressure.
• IT literacy, including use of booking systems (i.e Galileo, Amadeus) Not Essential
• Problem-solving abilities and flexibility.

Package

• Based in a retail travel agency branch in Surrey
• Excellent basic salary
• Saturdays as part of the rota ( No Sundays or Bank Holidays)
• 9am - 5.30pm
• Would consider part time
• Occasional travel for training or familiarisation trips.

Interested apply here or email (url removed)