Senior Retail Assistant - Kirkcaldy - 30 Hours

Wm. Stephen (Bakers) Ltd.; Kirkcaldy; On-site; GBP 40,000 - 60,000; Part time

Job summary

A longstanding family bakery in Kirkcaldy is looking for a Senior Team Member to oversee daily operations, lead the team, and ensure excellent customer service. The role includes managing shop routines and maintaining high standards of food safety and presentation. Competitive pay starting at £12.96 per hour, plus benefits like career development and staff discounts.

Benefits

Competitive pay starting at £12.96 per hour

Free lunch while on shift

20% discount on products

Career development opportunities

Free confidential counselling

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to lead and motivate a team.
• Knowledge of food safety regulations is beneficial.

Responsibilities

• Lead daily shop operations and ensure a smooth workflow.
• Provide outstanding customer service alongside the team.
• Ensure compliance with food safety and health standards.
• Support team development and maintain a positive work environment.

Skills

Customer Service

Team Leadership

Problem Solving

Food Safety Compliance

Job description

Role Purpose

As a Senior Team Member at Stephens Bakery, you play a key role in keeping the shop running smoothly day to day. You’re responsible for opening the shop, set up for the day, run the shift, and delegate tasks to the team. While you’re not responsible for HR or performance management, you are a steady, reliable presence that helps maintain high standards in customer service, food quality, and shop operations. We are looking for someone to join our team at our Bakery Shop in Kirkcaldy on a 24-30 hour contract.

Key Responsibilities

Shift Running & Task Delegation

• Take the lead in shop routines, ensuring trade runs smoothly from open to close.
• Run shifts confidently, and delegate tasks clearly and fairly
• Support your Shop in running the shop when on shift with them
• Step in to problem‑solve small issues during the shift and flag bigger ones to the management as needed.
• Maintain a clean, safe, and tidy environment for both customers and the team.

Customer Service & Product Standards

• Actively serve customers alongside the team and model excellent customer service
• Encourage the team to take pride in their work
• Make sure the shop is always welcoming, clean, and well‑stocked with fresh, high‑quality product.
• Monitor presentation standards throughout the day and take action to keep them high.

Safety, Compliance & Operations

• Help ensure the team follows all food safety, health & safety, and company policies.
• Carry out daily checks and paperwork to keep the shop compliant and safe.
• Manage opening and closing duties, till processes, and cash handling.
• Support ordering, stock rotation, and waste control.

Team Support

• Be a reliable and encouraging presence on shift, helping others stay on task and work well together.
• Offer guidance to newer team members and help develop the team
• Keep communication clear and respectful, and raise any concerns to your manager when needed.

What You’ll Receive

• Competitive pay: starting at £12.96 per hour.
• Free lunch while on shift.
• Special gifts for key occasions like Christmas, long service, and weddings.
• Staff referral scheme with the chance to earn £150 each.
• 20% discount on our products across all shops (even on your days off!).
• Free confidential counselling for personal, financial, legal, or work concerns.
• Exclusive discounts with 1,000+ high street and online retailers.
• Career development opportunities — we love to promote from within and help our team grow.

Why Join Stephens Bakery?

Stephens Bakery isn’t just about baking — it’s about tradition, innovation, and community. As a proud 4th‑generation family business with over 150 years of heritage, we combine timeless craft with fresh ideas. We’ve pioneered industry firsts — from bakery Jiffy Vans and drive‑thrus to partnerships with Coop, Scotmid, Morrisons, and independents. But at our core, we remain true to quality, tradition, and local roots.

Our awards include:

• Scottish Craft Bakery of the Year
• UK Craft Bakery Business of the Year
• Home of Scotland’s Favourite Morning Roll, Steak Bridie & Double Biscuit

By joining Stephens, you’re not just starting a job — you’re becoming part of a legacy.

The Application Process

• Apply online — send in your application today.
• Telephone chat — if shortlisted, we’ll arrange a quick, informal call.
• Meet us — attend a relaxed face‑to‑face interview.
• Try it out — complete a short, paid trial shift to get a real feel for the role.

Our recruitment process usually takes around 2 weeks, but we’ll happily work with your notice period if needed.