Senior Resident Involvement Officer

Brackenberry; Slough; On-site; GBP 30,000 - 39,000; Full time

Job summary

Brackenberry is seeking a Senior Resident Involvement Officer to lead resident involvement across the Council's Housing Service in Slough, on a 7-month contract with a potential extension at the client's discretion. The role deputises for the Resident Involvement Manager, supports the Resident Board, and ensures engagement meets regulatory requirements while delivering measurable service improvements.

You will promote co-production and work with housing teams, senior leaders, elected members,

Qualifications

• Experience of leading resident involvement, tenant engagement or customer engagement within a housing or local authority environment.
• Strong knowledge of co-production, co-regulation and resident engagement approaches.
• Experience of working with residents and stakeholders to influence and deliver service improvements.
• Experience of monitoring and evaluating engagement activities and demonstrating measurable impact.
• Strong understanding of regulatory requirements relating to resident involvement and the Regulator of Social Housing's Consumer Standards.

Responsibilities

• Deputise for the Resident Involvement Manager and attend meetings on their behalf when required.
• Lead the implementation of the Resident Involvement Strategy and action plan.
• Manage and support an officer responsible for administering the Resident Board.
• Lead resident engagement and consultation across the Housing Service.
• Empower residents to co-create, co-regulate and scrutinise service delivery and performance.

Job description

Senior Resident Involvement Officer Brackenberry•Slough, United Kingdom

We are working closely alongside a Local Authority in Slough to assist with the appointment of a Senior Resident Involvement Officer, on a 7-month contract, likely to be extended at clients discretion.

Rate of Pay: £21.22 - £27.97 per hour

Summary:

A Senior Resident Involvement Officer is required to lead resident involvement and engagement across the Council's Housing Service. The role will deputise for the Resident Involvement Manager, support the administration of the Resident Board, and ensure resident engagement meets regulatory requirements and contributes to demonstrable service improvements.

You will promote co-production and co-regulation, ensuring residents have a meaningful role in shaping, scrutinising and improving housing services. You will work closely with Housing teams, senior leaders, elected members, Council departments, residents and external stakeholders to deliver the Resident Involvement Strategy and action plan.

Responsibilities:

• Deputise for the Resident Involvement Manager and attend meetings on their behalf when required.
• Lead the implementation of the Resident Involvement Strategy and action plan.
• Manage and support an officer responsible for administering the Resident Board.
• Lead resident engagement and consultation across the Housing Service.
• Empower residents to co-create, co-regulate and scrutinise service delivery and performance.
• Experience of leading resident involvement, tenant engagement or customer engagement within a housing or local authority environment.
• Strong knowledge of co-production, co-regulation and resident engagement approaches.
• Experience of working with residents and stakeholders to influence and deliver service improvements.
• Experience of monitoring and evaluating engagement activities and demonstrating measurable impact.
• Strong understanding of regulatory requirements relating to resident involvement and the Regulator of Social Housing's Consumer Standards.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires a Standard DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.