Senior Research Executive (Customer / Citizen Experience)

RSK Group; West Midlands; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading research agency in the United Kingdom is seeking a Senior Research Executive to join their Customer Experience Team. This role involves supporting research projects across public services and utilities, ensuring high-quality materials and delivering actionable insights. The ideal candidate will have at least 2-3 years of experience in research and a strong desire to provide client solutions. The position offers hybrid working and a flexible benefits program.

Benefits

Flexible benefits program

Ongoing personalized development

Hybrid working

Qualifications

• At least 2-3 years’ experience in a research or insight role.
• Numerate, with experience in data analysis and interpretation.
• A genuine desire to provide solutions to clients.

Responsibilities

• Support research projects in public services and utilities.
• Ensure production of high-quality research materials.
• Advise on data analysis to generate actionable insights.

Skills

Strong interpersonal skills

Data analysis

Understanding research methodologies

Ability to work collaboratively

Job description

BMG Research part of RSK Group is a leading social research and analytics agency operating primarily in the UK, with over 30 years’ experience. We partner with clients to inform decision making, shape policy, and guide investment - leading to better public services, positive customer experiences, and a fairer, more equitable society.

We work closely with clients to fully understand the challenges facing their organisations, identify priorities for action, and evaluate the impact of change. Our in-depth topic knowledge and methodological expertise, combined with sophisticated analytics and impactful insight, enable us to create bespoke solutions tailored to every client’s needs.

BMG Research specialises in four core practices : Public Perceptions, Evaluation, Business and Insight and Experience.

We are now hiring for a Senior Research Executive to join the growing Customer Experience Team working at the heart of the social research agency and Hybrid from either our Central Birmingham or London Office . 3 days per week in the office and 2 days at home.

Key Responsibilities

• Support research projects that span UK public services, the utilities (e.g., Ofwat, Ofgem), and social housing sector, from design through to analysis and reporting
• Supporting all elements of research design, execution, client management, and reporting to deliver actionable insights
• Working closely with senior team members, you will help ensure the production of high-quality research materials, robust data quality, and insightful reporting, while also contributing to the management of project timelines and client expectations.

Client Engagement & Sector Expertise

• Demonstrate subject matter expertise for customer experience research in housing, utilities, and public services.
• Undertake secondary research and support proposals and business development.
• Maintain up-to-date knowledge of sector trends, regulatory requirements, and best practice methodologies.
• Build strong relationships with clients, understanding their challenges and delivering tailored insight solutions.

Research Design & Methodology

• Ensure all research materials and methodologies are robust, compliant with sector standards, and tailored to client needs.
• Support the design and sign-off of research materials, including questionnaires, script checking, discussion guides, and sampling strategies.

Data Analysis & Insight Generation

• Advise on data analysis to generate actionable insights for clients that are relevant to their sector challenges.
• Quality check deliverables, ensuring data and reports are accurate.
• Prepare and deliver high-quality client reports and presentations, making findings accessible and engaging.

Quality & Compliance

• Ensure all research activities comply with GDPR and sector-specific data requirements.
• Maintain high standards of quality assurance throughout the research process.

Person Specification

• Ideally at least 2-3 years’ experience working in a research or insight role, with an understanding of different research methodologies.
• Strong interpersonal skills and the ability to work collaboratively and with own initiative.
• Numerate, with experience in data analysis and interpretation.
• Able to thrive in a fast-paced environment, taking on challenging tasks and learning rapidly.
• A genuine desire to provide solutions to clients and deliver impactful research.

Desirable Experience

• Customer experience research with UK public sector clients, including survey design, fieldwork management, and insight reporting and presenting for central government, local government, public agencies, and regulatory clients.
• Experience of large-scale customer experience tracking studies.
• Housing : Experience with tenant or leaseholder surveys, Tenant Satisfaction Measures, or transactional surveys for social housing providers.
• Utilities : Understanding of regulatory research for Ofwat (C-Mex, D-Mex), Ofgem (Esat), or water / energy sector clients.
• Training or coaching of junior team members, to support their development.

Salary & Benefits

• £Commensurate with experience
• Hybrid working
• A flexible benefits programme including the option to buy additional holidays, payroll giving, cycle to work and private health care
• Ongoing personalised development path training and development

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