Senior Resales Consultant

SOWN Shared Ownership; Woodley; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

SOWN Shared Ownership in Woodley seeks a Senior Resales Consultant for a full-time hybrid role. You will manage resale shared ownership properties, guide buyers from enquiry to completion, and coordinate viewings and negotiations.

You’ll prepare listings, liaise with housing associations, solicitors and mortgage advisers, ensuring all compliance and documentation. The role emphasizes high-quality service, meeting sales targets, and mentoring colleagues.

Qualifications

• Strong sales and negotiation skills in residential property, shared ownership, or housing sector.
• Excellent customer service and communication abilities with diverse stakeholders.
• Solid organisational and time-management skills managing multiple properties and deadlines.
• Familiarity with property and sales IT systems, CRM tools, and standard office software.
• Knowledge of shared ownership, leasehold properties, and housing regulations.
• Ability to work independently and in a hybrid environment with initiative.
• Experience mentoring or supporting colleagues; readiness for senior responsibilities.
• Experience in estate agency or housing associations; real estate qualification beneficial.

Responsibilities

• Handle incoming leads and qualify prospective buyers for resale properties.
• Conduct property valuations and market assessments; coordinate viewings and negotiations.
• Prepare marketing materials and listings; liaise with housing associations, solicitors and mortgage advisers.
• Ensure documentation and compliance requirements are met; monitor targets and reporting.
• Provide high-quality customer service; support process improvements and mentor juniors.

Skills

Sales skills

Negotiation

Customer service

Communication

Organisational skills

IT systems familiarity

CRM tools

Housing regulations knowledge

Tools

CRM tools

Job description

Company Description SOWN Shared Ownership is a specialist property company focused on the shared ownership market, having evolved from LRG to provide dedicated expert support to homebuyers. Established in 2018, the business operates from hubs in Wokingham, London, and Nottingham, and concentrates on both new-build and resale shared ownership homes. The organisation is committed to helping people buy homes without compromise through accessible, well-supported ownership options. Sustainability is central to SOWN’s operations, with a strong emphasis on eco-friendly, energy-efficient practices. The company has been carbon neutral since 2022, achieving this milestone significantly ahead of its long-term target.

Role Description The Senior Resales Consultant is a full-time, hybrid role based in Woodley, with flexibility to work from home for part of the week. This position focuses on managing resale shared ownership properties, guiding customers through the process from initial enquiry to completion. Day-to-day tasks include handling incoming leads, qualifying prospective buyers, conducting property valuations and market assessments, and coordinating viewings and negotiations. The role also involves preparing marketing materials and listings, liaising with housing associations, solicitors, and mortgage advisers, and ensuring all documentation and compliance requirements are met. The Senior Resales Consultant will be expected to provide high-quality customer service, meet sales targets, support continuous improvement in processes, and mentor or support junior team members where appropriate.

Qualifications

• Strong sales and negotiation skills, with proven experience in residential property, shared ownership, or a related housing sector.
• Excellent customer service and communication abilities, including clear written and verbal communication and confident interaction with diverse stakeholders.
• Solid organisational and time-management skills, with the capacity to manage multiple properties, deadlines, and administrative tasks accurately.
• Comfort with property and sales-related IT systems, CRM tools, and standard office software, with the ability to learn new platforms quickly.
• Knowledge of shared ownership, leasehold properties, and basic housing regulations, or a strong willingness to develop expertise in these areas.
• Demonstrated ability to work both independently and collaboratively in a hybrid environment, showing initiative and accountability.
• Experience in mentoring or supporting colleagues, or readiness to take on senior responsibilities within a sales team.
• Relevant experience in estate agency, property resales, or housing associations; a professional qualification in property or real estate is beneficial but not essential.