Senior Relationship Manager, Commercial Mid-Market

NatWest Group; Newcastle upon Tyne; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution in Newcastle upon Tyne seeks a Senior Relationship Manager to oversee a portfolio of commercial banking customers. The role requires excellent relationship management skills, financial analysis expertise, and a proactive approach. Hybrid working is available, with a minimum of two days in the office. Relevant qualifications such as a Diploma in Lending Skills will be supported, enhancing your career development in the banking sector.

Qualifications

• Experience in commercial banking and building strong customer relationships.
• Proactive approach with commercial awareness.
• Ability to communicate with senior colleagues.

Responsibilities

• Manage and develop a portfolio of commercial banking customers.
• Drive sales activity and provide exceptional customer service.
• Identify sources of new business and grow existing relationships.

Skills

Commercial banking knowledge

Relationship management

Financial analysis

Interpersonal skills

Education

Diploma in Lending Skills

Job description

Join us as a Senior Relationship Manager in Commercial Mid-Market

• We’re looking for someone to manage and develop a defined portfolio of our commercial banking customers
• You’ll be managing clients effectively while also maintaining a visible and positive presence in other parts of the business and the external market
• With your commitment to succeed, we’ll help you to achieve relevant qualifications to allow you to excel in your role
• Your time will be split between client meetings at their premises, collaborating with colleagues in our Newcastle office, minimum two days a week, or as required, with the remainder working remotely

What you'll do

In this fast-paced role, you’ll build and maintain strong relationships with your portfolio of customers. Specialising in commercial banking, we’ll look to you to drive sales activity and deliver a proactive and exceptional customer service, providing products and services which meet their needs. Additionally, you’ll develop and maintain working relationships with key business and functional partners, to ensure a cooperative approach to relationship management and lead generation.

You’ll also be:

• Designing and delivering a strategy to identify sources of new business and manage and grow existing relationships
• Identifying and meeting customer needs and making sure our pricing is fair and transparent
• Taking ownership for and regularly contributing to the delivery of business goals
• Working together to build trust and long-term sustainable value for customers and colleagues

The skills you'll need

In this role, you’ll need to have specific knowledge and experience of commercial banking. We’ll also be looking for you to have experience of building strong relationships with customers and a good understanding of SME businesses along with a proactive approach and commercial awareness.

We’d also like you to have:

• Sound knowledge and experience in financial analysis, credit stewardship and a detailed understanding of the banking sector
• Strong interpersonal skills, with the ability to communicate with senior colleagues
• The ability to build trust with customers and contribute to a collaborative and enthusiastic working environment within our team

What else you need to know

Achieving a Diploma in Lending Skills is just one of the ways we’ll help you to thrive in your role.
A Diploma in Lending Skills is a professional qualification awarded by the Chartered Institute of Bankers that’s widely recognised across our industry, and designed to equip you with the knowledge, understanding and skills relating to the commercial lending environment in our digital age.
With 18 months to complete your studies, you’ll have the ability to tailor a journey to your own individual learning needs too, which will combine self-study in the form of workbooks and e-learning, and workshops.

Hours

35

Job Posting Closing Date:

18/11/2025

Ways of Working:Hybrid