Senior Relationship Management and Business Development

Capital One (Europe) plc; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Wealth & Future: Pension + bonus

Holidays: 25 days + 5 days purchasable

Private medical insurance

Enhanced parental leave

Job summary

Capital One Europe plc is seeking a Senior Relationship Management and Business Development professional in London. You will own end-to-end account planning, cultivate strategic external relationships, and drive revenue growth across commercial payments and issuing partnerships.

The role combines high-level relationship management with deal execution, across cross-functional teams, in a hybrid London office setup.

Qualifications

• Proven track record in senior relationship management and business development.
• Experience selling to banks, fintechs, and corporate clients.
• Strong networking and RFP response experience.
• Ability to work in a hybrid London environment.

Responsibilities

• Translate organizational goals into tailored account plans and end-to-end roadmaps.
• Act as strategic liaison with external accounts and secure alignment on priorities.
• Manage a portfolio of clients to retain and grow issuing partnerships.
• Build relationships with existing strategic network participants and analyze market trends.
• Orchestrate cross-functional resources to execute multi-year account strategies.
• Drive internal processes including contract negotiations, risk management and approvals.
• Conduct market analyses and business development to increase revenue.

Skills

Relationship management

Sales pipeline development

Strategic account management

Stakeholder management

Negotiation

Cross-functional collaboration

Financial services knowledge

Education

Bachelor's degree in Business or related field

Tools

CRM software

MS Office

Market analysis tools

Job description

245 Hammersmith (95989), United Kingdom, London, Senior Relationship Management and Business Development

Job Title: Senior Relationship Management and Business Development

Location: Hammersmith, London - Hybrid

Working Pattern: 2 days in-office and 3 days remote.

Our Mission

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces list.

Hear from our team about what it’s like working at Capital One UK.

About the Role

Responsible for managing business development in the commercial issuing space in one or more countries, regions or industries. Responsible for building and maintaining a robust pipeline of new sales opportunities through effective networking and relationship development with appropriate industry, bank, and fintech companies. Responsible for cultivating and expanding multiple strategic and complex external relationships by serving as lead representative for Capital One to identify and drive opportunities to expand business targets within the commercial payments space. Serves a strategic role in increasing network transaction volume and revenue generation by selling new programs (e.g. commercial card, virtual card, T&E, B2B, prepaid, etc...).

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

What you’ll do

• Translate organizational goals into tailored account plans that identify and capture untapped growth opportunities, with new and existing issuing partners. Own the end-to-end strategic account roadmap for complex and high-volume issuing partnerships. Strategically identifies leads, develops proposals, responds to RFP's and negotiates agreements to maximise network growth. Identifies and creates business cases to establish new development activities with internal and external industry partners.

• Serve as the strategic liaison between Capital One and external accounts, by maintaining relationships with decision-makers, including executive-level, across company divisions of each participant. Securing alignment on strategic priorities and business cases. Actively manages and escalates risk and customer-impacting issues or complaints within the day-to-day role to management.

• Manages a portfolio of clients to retain, grow and drive existing and new business by exploring issuing and volume growth..

• Manage and build relationships with existing strategic network participants. Maintain knowledge of partners, industry trends and competitive environment by performing market analysis and maintaining opportunity pipeline to recommend actions in improving Capital One’s position.

• Act as the central point of orchestration for internal resources. Rally and align cross-functional teams (Product, Risk, AML, Legal) to execute complex, multi-year account strategies without direct line management.

• Drives internal processes including development of communications, account management, approval requests and contract negotiations, compliance and risk management.

• Performs market analyses and business development activities to increase network transaction volume and revenue generation.

The skills and experience you need

• Passion for sales and relationship management and adept at solving business problems—whether directly or indirectly through Capital One’s issuing partners.

• Ability to work on a pipeline to sign up new partners while simultaneously managing existing partnerships.

• Hands-on approach, involved in planning, sales, and implementation.

• Proven ability to influence internal and external stakeholders at the executive level to secure alignment on complex, strategic and operational initiatives.

• Proven track record of signing up new partners from planning to closure.

• Demonstrated experience in end-to-end ownership of high-value, complex portfolios, shifting from transactional to strategic partnerships.

• Extensive experience working with Issuers, Banks, Fintechs, TMCs, GDSs etc.

• Solid understanding of the UK/European Commercial Payments landscape.

Where and how you'll work

This is a permanent position based in our Hammersmith, London office.

We embrace a hybrid approach to work. You'll spend two days a week in the office.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes

• Holidays:Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.

• Health:Access premium care through our private medical insurance.

• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [e-mail] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.