Senior Referral & Bookings Lead — Healthcare Operations

CHEC; Loughborough; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare provider in Loughborough is looking for a Referral and Bookings Senior Administrator to manage the administration team and deliver exceptional customer service. This role involves overseeing administrative support, managing workloads, and leading team meetings. Strong communication skills and proficiency in Microsoft Office are essential. The position is a great opportunity to contribute to the effective functioning of healthcare services.

Responsibilities

• Oversee the administration team to provide high levels of Customer Service.
• Manage team workload and set tasks to run efficiently.
• Provide exceptional customer service to patients and visitors.
• Proactively manage clinic capacity based on demand.
• Lead team meetings and prepare briefs for senior management.

Skills

Strong written and verbal communication skills

Excellent telephone manner

Excellent organisational skills

Highly proficient in Microsoft Office

Ability to learn new internal systems

Self-motivated and self-starter

Job description

A healthcare provider in Loughborough is looking for a Referral and Bookings Senior Administrator to manage the administration team and deliver exceptional customer service. This role involves overseeing administrative support, managing workloads, and leading team meetings. Strong communication skills and proficiency in Microsoft Office are essential. The position is a great opportunity to contribute to the effective functioning of healthcare services.