Senior Recruitment Services Functional Analyst

Capita plc; City of Westminster; On-site; GBP 48,000 - 58,000; Full time

Job summary

A leading outsourcing firm in the UK is seeking a Senior Recruitment Services Functional Analyst to support the design and implementation of recruitment services for a strategic client programme. This position involves contributing to Capita's Service Blueprint, supporting user experience enhancements, and collaborating closely with functional teams. Ideal candidates will possess experience in service design and problem-solving skills, aiming to help deliver high-quality user-centric recruitment solutions.

Benefits

Salary of up to £57,500

23 days' holiday (rising to 27)

Paid volunteering day

Auto-enrolment to pension and life assurance

15 weeks' fully paid maternity leave

Qualifications

• Experience in Service Design and Operating Model development for Recruitment Services.
• Background in shared service environments and multi-party implementation programmes.
• Proactive problem-solving and issue resolution skills.

Responsibilities

• Contribute to the creation of Capita's Service Blueprint and High-Level Operating Model for Recruitment Services.
• Assist in developing detailed service designs with a focus on user experience.
• Participate in workshops with client and third-party SMEs to support service integration.

Skills

Service Design

Problem-solving

Communication

User Experience Design

Tools

Oracle Fusion ERP

Job description

Join Capita Public Service as a Senior Recruitment Services Functional Analyst

Capita is seeking an experienced Senior Recruitment Services Functional Analyst to support the design and implementation of recruitment services for a strategic client programme. This is a unique opportunity to contribute to a multi-phase transformation initiative focused on delivering high-quality, user-centric service design.

Reporting to the Capita Recruitment & Learning Services Functional Lead, you will assist in the development of Capita's Recruitment Services service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll work closely with functional teams, contribute to the Capita Service Blueprint and Operating Model, and support the creation of Standard Operating Procedures and test scripts. Your work will help ensure a seamless user experience across Capita and its strategic client.

Ready to help shape the future of Recruitment Services delivery in a major transformation programme? Apply now!

What you'll be doing

• Contribute to the creation of Capita's Service Blueprint and High-Level Operating Model for Recruitment Services
• Assist in developing detailed service designs with a focus on user experience
• Participate in workshops with client and third-party SMEs to support service integration
• Provide input to training and testing teams to ensure alignment with service procedures
• Support alignment of service design with Capita and ERP solution capabilities
• Present updates in the End-User Forum and gather feedback for iterative design
• Attend daily stand-ups and cross-functional meetings to support progress and issue resolution
• Respond to client and third-party queries regarding service design alignment
• Support quality assurance of service design and compliance with standards
• Contribute to service transition planning and dress rehearsals
• Assist in resolving service-related issues during early operational rollout

What we're looking for

Essential Skills & Experience

• Experience in Service Design and Operating Model development for Recruitment Services
• Background in shared service environments and multi-party implementation programmes
• Understanding of phased service transitions and interim operating states
• Proactive problem-solving and issue resolution skills
• Experience supporting service transition and testing activities
• Ability to align service design with out-of-the-box technical capabilities

Desirable Skills & Experience

• Experience with Government Digital Service (GDS) methodology
• Experience with Oracle Fusion ERP implementations
• Familiarity with WCAG 2.2 Accessibility standards and testing tools
• Background in user experience-based service design
• Awareness of political and regulatory complexity in public service delivery
• Understanding of digital accessibility, inclusion and ethics

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

What's in it for you?

• Salary of up to £57,500 plus benefits
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we'll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.