Senior Recruitment Services Functional Analyst

Capita plc; City Of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A strategic service delivery company in the UK is seeking a Senior Recruitment Services Functional Analyst to contribute to the design and implementation of recruitment services for a major client. You'll assist in developing service designs and will work closely with functional teams to ensure a seamless user experience. This role offers the opportunity to be part of a significant transformation initiative in recruitment services.

Qualifications

• Experience in recruitment services design.
• Strong understanding of user-centric service design principles.
• Ability to collaborate with functional teams and SMEs.

Responsibilities

• Contribute to the creation of Capita's Service Blueprint.
• Assist in developing detailed service designs focusing on user experience.
• Participate in workshops to support service integration.

Job description

Join Capita Public Service as a Senior Recruitment Services Functional Analyst

Capita is seeking an experienced Senior Recruitment Services Functional Analyst to support the design and implementation of recruitment services for a strategic client programme. This is a unique opportunity to contribute to a multi-phase transformation initiative focused on delivering high-quality, user-centric service design.

Reporting to the Capita Recruitment & Learning Services Functional Lead, you will assist in the development of Capita's Recruitment Services service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll work closely with functional teams, contribute to the Capita Service Blueprint and Operating Model, and support the creation of Standard Operating Procedures and test scripts. Your work will help ensure a seamless user experience across Capita and its strategic client.

Ready to help shape the future of Recruitment Services delivery in a major transformation programme? Apply now!

What you'll be doing

• Contribute to the creation of Capita's Service Blueprint and High-Level Operating Model for Recruitment Services
• Assist in developing detailed service designs with a focus on user experience
• Participate in workshops with client and third-party SMEs to support service integration
• Provide input to training and testing teams to ensure alignment with service procedures
• Support alignment of service design with Capita and ERP solution capabilities
• Present updates in the End-User Forum and gather feedback for iterative design