Senior Receptionist - London

The Arts Club Ltd; Camden Town; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious private members' club located in Mayfair seeks a professional Receptionist to join their front of house team. The role involves providing exceptional guest service, supervising staff, and managing bookings in a high-volume setting. Candidates should possess strong communication and leadership skills along with experience in similar environments. The position offers various benefits, including private medical coverage and opportunities for professional development.

Benefits

Private medical benefits via Medicash

Discounts at over 800 retail outlets

Discounts on food & beverage

Opportunities for promotion

Complimentary meals while on shift

Qualifications

• Proven experience in high-volume restaurants or private members' clubs.
• Ability to remain calm in a fast-paced environment.
• Experience managing junior staff is preferred.

Responsibilities

• Supervise receptionists and cloakroom assistants.
• Deliver exceptional guest service, resolving member concerns.
• Handle enquiries, reservations, and bookings.
• Host and escort members to their reserved tables.
• Maintain accurate members' profiles and ensure seamless communication.

Skills

Exceptional communication

Leadership

Organisational skills

Multitasking

Knowledge of local area

Tools

SevenRooms/OpenTable

Salesforce/Dynamics

Job description

Our Reception team is the 'voice' of the Club, providing excellent, warm, and friendly service to our members and their guests. Ensuring strong member recognition at all times is crucial, and working closely with the rest of the team to uphold current booking policies, club rules, and by‑laws.

Responsibilities

• Supervise receptionists and cloakroom assistants, ensuring impeccable service and appearance standards.
• Deliver exceptional guest service, resolving member concerns effectively and courteously.
• Handle enquiries, reservations, and bookings via telephone, email, and at the reception desk.
• Host and escort members to their reserved tables throughout the Club.
• Oversee reception tasks, including briefings, shift handovers, lost property, and locker key management.
• Maintain accurate members' profiles and ensure seamless communication with all departments.
• Stay informed about Club events, exhibitions, and programmes to assist members and maximise booking opportunities.
• Adhere to and enforce Club policies, including health and safety regulations, grooming standards, and employment practices.

Qualifications

• Proven experience in high‑volume restaurants or private members' clubs.
• Proficiency in systems like SevenRooms/OpenTable and Salesforce/Dynamics.
• Exceptional communication, leadership, and organisational skills.
• Ability to multitask and remain calm in a fast‑paced environment.
• Knowledge of the local area is an advantage.
• Experience managing junior staff is preferred.

We are seeking an enthusiastic and professional individual to join our front of house team as a Receptionist at The Arts Club.

Located in the heart of Mayfair, The Arts Club is one of London's oldest private members' clubs, home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.

Benefits

• Private medical benefits via Medicash.
• Discount in over 800 retail outlets via Reward Gateway.
• Discounts on food & beverage in our restaurants and sister businesses.
• Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic).
• Enhanced sickness pay.
• Life assurance.
• Long Service Awards.
• An exciting range of learning and development programmes.
• Enhanced maternity pay.
• Uniform laundry service.
• Opportunities for promotion and continual progression.
• Complimentary meals while on shift.
• Employee assistance programme
• Wellness Support

Eligibility

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.