Senior Receptionist and Administrator (Homeless health)

Oxford Health NHS Foundation Trust; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Oxford is seeking a Senior Administrator and Receptionist to be the welcoming face of their service. This role involves providing front of house support and managing various administrative duties. Key responsibilities include handling calls, coordinating patient referrals, and ensuring high-quality service delivery. The ideal candidate will possess empathy, emotional resilience, and excellent communication skills to assist vulnerable members of the community.

Benefits

Excellent opportunities for career progression

27 days annual leave plus bank holidays

NHS Discount

Competitive pension scheme

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Must travel independently between sites within the Trust.
• Experience in a front of house/administrative role preferred.
• Ability to handle distressed callers with patience.

Responsibilities

• Receive calls courteously and handle enquiries professionally.
• Perform general office duties and maintain confidentiality.
• Coordinate patient referrals and manage appointments.
• Assist with emergency systems operations.

Skills

Empathy

Emotional resilience

Excellent communication skills

Compassionate assertiveness

Organizational skills

Job description

Located in the heart of Oxford City, this role offers a unique opportunity to make a real difference.

While it may not be a glamorous position, it is deeply rewarding and provides the chance to contribute to helping Oxford’s most vulnerable and challenging members of the public.

Based at Luther Street Medical Centre, a dedicated GP practice supporting people experiencing homelessness, we are looking for someone who can be the welcoming face of our unique service.

As our Senior Administrator and Receptionist, you will play a key role in delivering high quality, front of house support while completing administrative responsibilities. This role requires empathy, emotional resilience, and a calm, professional manner. You will help ensure our patients and staff receive a safe, efficient and supportive service, making a real difference every day.

The ability to travel independently between sites within the Trust is essential for this role.

Responsibilities

• Receive calls courteously: Handle incoming calls to the Trust in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers.
• Perform general office duties: Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols.
• Manage post and maintain confidentiality: Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff information.
• Coordinate patient referrals and appointments: Liaise with clinical staff to manage and book patient referral appointments using the eReferral Service, and process requests for repeat prescriptions.
• Assist with emergency systems: Support the operation of emergency systems such as bleeps, panic alarms, pagers, and fire systems.

Our Vision

"Outstanding care delivered by an outstanding team"

Our Values

"Caring, safe and excellent"

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible.

Benefits

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Contact Information

Name: Laura Ward
Job title: Reception & Administration Manager
Email address: [e-mail]
Telephone number: 01865 901571

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.

Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.