Senior Receptionist

Caprice Restaurants; Richmond; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading dining establishment in Richmond is seeking an experienced Senior Receptionist to oversee front-of-house operations. You will manage reservations, ensure high service standards, and mentor the staff. The ideal candidate will have proven experience in hotel or restaurant reception areas and excellent organizational and communication skills. Join our team to contribute to our commitment to delivering exceptional hospitality in an exquisite dining atmosphere.

Benefits

30% Dining discount across Caprice restaurants

Access to early pay and financial coaching

Enhanced maternity and paternity leave

Cycle to work scheme

Employee recognition bonuses

Private medical and life insurance

Structured pension scheme with employer contributions

Qualifications

• Proven experience as a Senior Maitre D', Senior Receptionist, or Receptionist in a similar leadership role.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.

Responsibilities

• Oversee operations of the front‑of‑house, ensuring high service standards.
• Manage reservations and optimize seating arrangements.
• Supervise and mentor front‑of‑house staff.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem-solving abilities

Tools

Open Table

Reservation systems

Job description

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Scott's Richmond, nestled in the picturesque Richmond‑Upon‑Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott's Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London.

We are currently seeking a poised and experienced Senior Receptionist to join our front‑of‑house team. As a Senior Receptionist, you will play a crucial role in overseeing the dining experience, managing reservations, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering an exceptional guest experience, we invite you to be a key player at our restaurant.

Key Responsibilities

• Oversee the daily operations of the front‑of‑house, ensuring high service standards.
• Manage and coordinate reservations, optimizing seating arrangements and guest flow.
• Open Table and/or Seven Rooms experience.
• Supervise and mentor front‑of‑house staff, providing guidance to maintain a positive work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organize and execute private events and functions.
• Ensure adherence to company policies, procedures, and quality standards.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements

• Proven experience as a Senior Maitre D', Senior Receptionist, or Receptionist in a similar leadership role within the hospitality industry.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with reservation systems and basic administrative tasks.

Benefits

• 30% Dining discount across our Caprice restaurants (excluding Scott's Mayfair), The Ivy Collection & Bill's
• Access to early pay, savings tools & financial coaching via Stream
• Enhanced maternity & paternity leave
• Cycle to work scheme and refer‑a‑friend bonuses up to £1,000
• English language classes, length of service awards & employee recognition bonuses
• Private medical and life insurance for senior leaders, life insurance for head office employees
• Employee Assistance Programme
• Plus, a structured pension scheme with employer contributions

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.