Senior Receptionist

The Ivy Collection; Guildford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular restaurant brand in Guildford is seeking a charismatic Senior Receptionist to enhance guest experiences and supervise reception staff. The ideal candidate will excel in professionalism and teamwork, ensuring a warm welcome and high service standards. Join a dynamic team dedicated to celebrating diversity and inclusivity.

Benefits

Competitive industry pay

Management Career Development Program

Extra holiday allowance

50% staff discount

Birthday day off

Refer a Friend Bonus

Access to retail and travel discounts

Guaranteed 20 hours minimum contract

Qualifications

• Ability to create a positive first impression for guests.
• Willingness to assist in team member welfare and development.
• Confidence in dealing with guest and team member needs.

Responsibilities

• Ensure all guests receive a warm and professional welcome.
• Assist the Reception Manager with department efficiency.
• Supervise and ensure service standards among receptionists.

Skills

Excellent English language skills

Professionalism

Team collaboration

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Welcome to The Ivy Asia, where Asian flavours intertwine with unparalleled excitement. Step into our opulent and innovative venues, where our renowned colourful glass floor casts a magical allure, captivating every guest. Join us on a unique journey where fine cuisine meets theatrical elegance, elevating your dining experience to extraordinary heights.

We are searching for a charismatic Senior Receptionist to join our dynamic and supportive team in one of the UK's most-loved restaurant brands.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• You can take your Birthday as a day off - Guaranteed!
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Senior Receptionist

includes ensuring all our guests receive a positive, warm and professional first impression of the restaurant. You will assist the Reception Manager in the building of an efficient department, by taking an active interest in the team's welfare, safety, and development. You'll also be able to supervise other receptionists, ensuring that the correct standards and methods of service are maintained.

About you:

You love to go the extra mile for guests and wow them with your professionalism. You have excellent English language skills and feel confident dealing with guest and team member needs.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us:

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.