Senior Receptionist

Aqua Restaurant Group; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A dynamic hospitality group is seeking a Senior Receptionist to be the first point of contact for guests at their London venue. This role involves managing reservations, ensuring a warm welcome, and providing excellent customer service. Ideal candidates will have strong communication skills and a passion for hospitality. This part-time position offers £12.21 per hour, with potential additional earnings through the Tronc system, ensuring a rewarding work experience in a vibrant environment.

Benefits

Discounts at all Aqua venues

Birthday off and long service leave

Ongoing training and development

Financial management tools through Wagestream

Food provided during breaks

Discounted gym membership

Referral bonus of £500

Qualifications

• Ability to manage reservations and address guest inquiries.
• Exceptional communication skills for smooth guest relations.
• Experience in hospitality is an advantage.

Responsibilities

• Support the reception team to ensure exceptional service.
• Handle guest inquiries and resolve issues with care.

Skills

Guest relations

Customer service

Professionalism

Job description

Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai.

At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities.

As our Senior Receptionist, you will be the first point of contact for our guests, ensuring they receive the warmest of welcomes.

Where are we located?

Aqua Shard brings the essence of modern London with inventive, British cuisine and carefully crafted cocktails to Level 31 of The Shard.

We serve lunch, afternoon tea, dinner and brunch against a backdrop of stunning panoramic views of London.

What we bring to the table:

• Dine with us: Enjoy discounts at all Aqua venues
• Celebrate YOU: Take your birthday off and earn additional long service leave
• Grow with us: Ongoing training and development to support both your professional and personal development
• Financial well‑being: Manage your pay with ease through Wagestream & enhance your financial knowledge
• Breaks: Food provided during your breaks – Restaurant perk
• Work out: Discounted gym membership
• Lunch & Learn: Head Office perk
• Share the Talent: Bring a friend on board and get £500

Your day at Aqua:

• Lead by example: Support the reception team, ensuring every guest receives a warm welcome and exceptional service
• Handle guest relations: Manage reservations, address guest inquiries, and resolve any issues with professionalism and care, ensuring a smooth and memorable experience for guests and the team

You will be paid £12.21 per hour. In addition, you can be a part of the venue's Tronc system, which may give you up to £4.00 extra per hour each month. The Tronc system is managed by the Tronc Master.

Additional information

Where there is water, there is life & where there is life, you will find us! Dive into a world of culinary innovation and memorable dining experiences, where your love for food and hospitality can shine.

All applicants must be eligible to live and work in the UK.

Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know.

Apply today as a Senior Receptionist and be part of Aqua's global culinary adventure!