Senior Receptionist

NHS; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in London is seeking a full-time Senior Receptionist for the Emergency Department at Whipps Cross University Hospital. This role involves providing exceptional customer service to patients and visitors while supporting clinical teams with administrative tasks. Candidates should have at least one year of receptionist experience and possess strong organisational and communication skills. Flexibility to work shifts on a 24/7 rota is essential. This position promises a fulfilling role within a busy hospital environment.

Qualifications

• Minimum of one year experience in a receptionist role.
• Previous customer-facing experience dealing with the public.
• Experience working with a diverse population.

Responsibilities

• Provide front-of-house customer service to all patients, relatives, and visitors.
• Support clinical teams with a wide range of administrative duties.

Skills

Good organisational skills

Ability to prioritise workload and manage time effectively

Team-working skills

IT aptitude and willingness to learn new skills

Ability to remain calm under pressure

Education

GCSE or equivalent in English and Mathematics

Tools

Microsoft Office Applications

Job description

Job summary

An exciting opportunity has arisen for a full‑time Senior Receptionist, with a minimum of one year experience in a receptionist role, to join the Emergency Department team at Whipps Cross University Hospital.

The Emergency Department is a very busy and dynamic working environment. Our highly skilled team of consultants, doctors, nursing and other clinical and support staff work to provide specialist, streamlined care for children and adults with a vast range of conditions. We aim to assess all patients as quickly as possible upon arrival.

Job responsibilities

Provide front‑of‑house customer service to all patients, relatives and visitors attending the Emergency Department, Minor Injuries Unit, SDEC, Clinical Decisions Unit and Acute Assessment Unit.

Support the clinical teams in the delivery of safe, effective and patient‑centred care by undertaking a wide range of administrative and clerical duties.

Person Specification – Experience

• Experience in an admin role.
• Previous customer‑facing experience dealing with the public face‑to‑face and on the phone.
• Experience working with a diverse population.
• Experience working in a clinical environment.

Person Specification – Skills

• Good organisational skills.
• Ability to prioritise workload and manage time effectively.
• Ability to work flexibly to meet service needs in all areas of the Emergency Department including clinical areas.
• IT aptitude and willingness to learn new skills.
• Team‑working skills and ability to remain calm under pressure to tight deadlines.

Person Specification – Knowledge

• Demonstrable understanding of confidentiality.
• Good knowledge of Microsoft Office Applications.

Person Specification – Qualifications

• Literate and numerate with a minimum of GCSE or equivalent in English and Mathematics.

Other – Availability

• Must be able to work shifts on a full 24/7 rota including night, day, late, weekend and bank holiday working.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit https://www.ukvisasandimmigration.gov.uk.

Employer details

Barts Health NHS Trust

Whipps Cross University Hospital

Whipps Cross Road

London

E11 1NR

Website: https://www.bartshealth.nhs.uk